Apprentice Customer Services Agent

Summary

A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for vibrant contact centre sales agents to join our established team based in Upminster, Essex.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Transfer Bonus + Team Bonus (After Probation Period completed)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.30pm. Saturday (1 in 4), 9.00am - 1.00pm. 37.5 - 41.5 hours on rotation, only 40 hours for those 16-17 years old.

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The role will be to:

Contact client leads who have applied for varied insurance or financial products
Managing the calls and connecting the client to the correct broker for their insurance/financial quotes
Developing your communication skills to connect the client with the Broker with a seamless transition

Where you’ll work

Unit 8 Saxon House
Upminster Trading Park
RM14 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Online remote teaching and learning, via Teams. Facilitated with an online learning platform. Working towards Level 2 Customer service practitioner apprenticeship standard, including Functional Skills in English and maths if candidate doesn't have GCSE grade 4 (or above) or equivalent in those subjects.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Patience
Confident
Professional Outlook
Enthusiastic
Vibrant
Positive Outlook
Desire to succeed
Motivated

Other requirements

Due to the location, will need to be a driver or dropped off to the location. Any answers not thought out properly, application will be declined. Role may close earlier than advertised if suitable candidates found. IF YOU HAVE PREVIOUSLY APPLIED AND NOT BEEN CONTACTED, PLEASE DO NOT RE APPLY.

About this company

Insurance Agent based in Upminster.

https://kompare.co.uk/ (opens in new tab)

After this apprenticeship

Previous apprentices have been retained on roles, but this is not guaranteed, it will be dependent on progress and performance.

Ask a question

The contact for this apprenticeship is: