Apprentice 2nd Line Field IT Support Technician

Summary

We are seeking an ICT support / field technician to join our established and growing team covering a wide range of ICT duties as a specialist Education and SMB managed service provider. The role involves providing support and consultancy by telephone, remote support and on-site on a day-to-day basis (covering sites across the south of Essex).

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

£18,000 - £20,000 p.a. depending on experience and qualifications

Training course

IT solutions technician (level 3)

Hours

Monday - Friday, 8.30am - 4.45pm with 60 mins for lunch.

36 hours a week

Start date

Friday 23 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide on-site technical support to clients, including hardware, software, and network troubleshooting and maintenance
Install, configure, and upgrade computer hardware, software, and peripherals
Perform routine maintenance and upgrades to ensure the reliability and functionality of clients' IT systems
Set up and configure network devices, including routers, switches, and firewalls
Troubleshoot and resolve issues related to email, Internet connectivity, and other network-related problems
Work with clients to identify their technology needs and recommend appropriate solutions
Document and maintain accurate records of work performed and problems resolved using the company's CRM
Communicate effectively with clients and team members, both orally and in writing
Stay up-to-date with emerging technologies and industry trends

Where you'll work

This apprenticeship is available in these locations:

10 FERRIS AVENUE, COLD NORTON, CHELMSFORD, CM3 6HZ
B I S Solutions Ltd, 1208 1210 London Road, Leigh on Sea, SS9 2UA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

IT Solutions Technician Apprenticeship Standard Level 3

Functional Skills (as required)
PLTS

The L3 IT Apprentices are required to attend a weekly class. Per month, three classes are delivered remotely, one in class session.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 and above)
Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Technical knowledge
Ability to learn quickly
Passionate about IT
Able to work independently
Flexible and adaptable
Proactive
Ability to multi-task

Other requirements

This role is field-based therefore, to be considered for this apprenticeship, you must be a driver with access to your own vehicle. Mileage of 45p per mile will be paid by the company. Client sites are in Grays, South Ockendon, Havering and Basildon. This role is also subject to a satisfactory disclosure from the Disclosure and Barring Service (known as a DBS check). The cost of which is covered by the employer.

About this company

B.I.S. Solutions Ltd has been providing I.C.T. support to schools and businesses since 2005. We pride ourselves in helping our clients get the most from their I.C.T. infrastructure. Many of our customers have had support contracts with us for many years and have recommended us to others.

https://www.bissolutions.co.uk/ (opens in new tab)

After this apprenticeship

Many of our apprentices have gone on to permanent positions once their apprenticeships were successfully completed
If the apprenticeship is completed successfully, there is a potential opportunity for the apprentice to move into a full-time position

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Matthew Gaut

M.Gaut@bissolutions.co.uk

The reference code for this apprenticeship is VAC1000317890.

Apply now

Closes in 13 days (Friday 16 May 2025 at 11:59pm)

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