Business Admin Apprenticeship

Summary

Greenfields Community Primary School is a vibrant school at the heart of the community, for children aged 9 months to 11 years. We are seeking to appoint a Business Admin Apprentice to support the Office Manager with day-to-day administration of our busy school office.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Thursday 8am - 4pm and Friday 8am - 3.30pm Term time only - 38/52 weeks

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The main purpose of the role will be to offer administrative support to the Office Manager in the main school office. No two days are the same; working in a school office develops excellent flexibility and is never boring!

Some day-to-day tasks will include:

Monitoring and responding to emails
Making and answering phone calls
Registering children and undertaking First Day Response (phoning to ascertain reasons for absence)
Routine strategic data tasks such as free school meals administration
Stock checks and receipting of goods

The successful candidate must be able to work using their own initiative, be well organised and a good communicator whilst prioritising and managing workload.

The apprentice role will include the use of project management principles to plan, monitor, deliver and report on the progress of a project within their area of responsibility.

You will develop a wide range of transferable skills that will be highly sought after across all sectors.

Your role will add value to the organisation where you will interact with children, parents/carers and school staff, as well as external stake holders.

You will contribute to the efficiency of the school, with full support of Office Manager and wider Senior Leadership Team.

Reception and Administration:

Provide routine administrative support including:

To be the first point of contact for visitors to the school, extending a warm welcome to callers - including children, parents/carers, visitors, contractors and delivery staff
To deal effectively with telephone calls, transferring callers to relevant staff and taking and passing on messages as required
To ensure that the reception area remains tidy, and that literature and forms are updated and replenished as necessary
Conduct First Day Response procedure for absent students
To receive and sign for all packages and deliveries and keep a record of outgoing mail
Contribute to the smooth running of the school office; use initiative and manage workload and deadlines
To create and send communications to parents/carers via School Gateway as instructed by Senior Leaders (including assisting with arrangements for school trips and events)
Contribute to the overall work of the school’s ethos/work/aims of the school
To maintain manual and computerised records and use relevant ICT packages; Word/Excel/Google Drive

Where you'll work

Taylor Avenue
Wideopen
Newcastle Upon Tyne
NE13 6NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH TYNESIDE METROPOLITAN BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

On the job training delivered in-house, off the job training at the Training Providers premises to be delivered on day release. All training to be done during contracted hours.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9, A-C, Functional Skills L2)
maths (grade 4-9, A-C, Functional Skills L2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Greenfields Community Primary School is a vibrant school at the heart of the community, for children aged 9 months to 11 years.

http://www.greenfieldsprimary.co.uk (opens in new tab)

After this apprenticeship

Could lead to a permanent position at end of apprenticeship should the school have vacancies.

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