Apprentice ICT Technician

Summary

Kickstart your IT career with Advanced IT! We're on the hunt for an enthusiastic Apprentice IT Technician ready to dive into real-world tech support. If you're passionate about tech, want hands-on experience in a supportive team, this is your opportunity. Start your journey in IT today - apply now and shape your future with us!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£14,430 - £16,000 (Depending on experience)

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 8am till 4pm

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
Office 365/Exchange console administration
Problem solving and workflow management
Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
Cabling and connectivity installations
Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
Perform various stock check requests as advised by senior’s requests
Meet and greet our user base. Perform scheduled appointments and tasks
To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
Carry out hardware inspections and repairs as and when required

Where you’ll work

This apprenticeship is available in these locations:

Thorn Lane, Bradford, BD9 6NA
Leeds Road, Idle, Bradford, BD10 9AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation.

At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

"We help Schools, Trusts and the Public Sector with all aspects of their ICT needs. Since 2000, we have specialised in unified end to end IT solutions; providing expert advice and reliable performance for our customers is always our main priority. We believe a centralised Cloud approach to IT can allow Schools, MATs & Businesses to reduce on-site equipment costs and take advantage of cutting edge technology to meet the needs of the ever changing IT landscape."

Company benefits

Company Benefits: • Branded uniform issued • Free, onsite parking • Paid for company events • Life insurance • Discounts and offers

After this apprenticeship

There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Tasha Wright

talent@althausdigital.co.uk

The reference code for this apprenticeship is VAC1000317768.

Apply now

Closes in 15 days (Friday 16 May 2025 at 11:59pm)

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