Business Administration Apprentice Level 3 Standard

Summary

Reception duties, answering routine telephone and face-to-face enquiries, taking messages and forwarding them onto the relevant person. Maintaining the school diary ensuring staff are fully briefed on events in school. Booking meetings and arranging for external visitors and ensuring health and safety and safeguarding procedures are followed.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday between 9am - 5pm

36 hours 45 minutes a week

Start date

Tuesday 2 September 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

KEY TASKS – Administration & ICT:
To undertake word processing and other ICT related tasks including letters, reports, data entry and schedules
Collation of registers and the completion of various returns as required by the council and the Department for Education
KEY TASKS – Finance:
To undertake basic bookkeeping. Examples of tasks are; school fund, petty cash, school trips,photographs, postage, telephone calls, school meals and the accurate recording and balancing of such funds
KEY TASKS – Reception & Customer Service:
To undertake reception duties, answering routine telephone and face-to-face enquiries, taking messages and forwarding them onto the relevant person as required
Welcome visitors to the school, ensuring health and safety and safeguarding procedures are followed, such as signing in/out of a register, issuing badges/passes or escorting visitors as required
Respond to routine enquires from staff, pupils and parents/carers
Make arrangements for external visitors, for example, the school nurse, photographers, linked schools and parents/carers
KEY TASKS – General Clerical:
To provide routine clerical support e.g. photocopying, filing, faxing, emailing, completing routine forms
Sorting and distributing of internal and external mail
To maintain manual and computerised filing systems, and ensure data can be efficiently retrieved when required
KEY TASKS – Welfare:
To undertake pupil welfare duties, looking after sick pupils, liaising with parents/staff in accordance with school procedures
STANDARD DUTIES:
To understand the importance of inclusion, equality and diversity, both when working with pupils and with colleagues and to promote equal opportunities for all
To uphold and promote the values and the ethos of the school
To implement and uphold the policies, procedures and codes of practice of the school, including relating to customer care, finance, data protection, ICT, health & safety, anti-bullying and safeguarding/child protection
To take a pro-active approach to health and safety, working with others in the school to minimise and mitigate potential hazards and risks, and actively contribute to the security of the school, e.g. challenging a stranger on the premises
To participate and engage with workplace learning and development opportunities, subject to the school’s training plan, working to continually improve own performance and that of the team/school
To attend and participate in relevant meetings as appropriate
To undertake a lunchtime duty
To undertake any other additional duties commensurate with the grade of the post

Where you'll work

Willowpark Primary Academy
Vulcan Street
Oldham
OL1 4LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE OLDHAM COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Off the job training will be provided by Oldham College 1 day a week

Requirements

Essential qualifications

GCSE in:

English (grade Grade 9-4/A*-C or equivalent)
Maths (grade Grade 9-4/A*-C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

At Willowpark Primary Academy we have some wonderful children, committed staff and a community that deserves the very best from their local primary academy. Our staff are a great team and are enthusiastic and determined to provide the absolute best education for the children in our care. There is a real team spirit at Willow park, in a nutshell, it’s a great place to work and learn.

https://www.willowparkacademy.org/ (opens in new tab)

After this apprenticeship

Full time employment

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

The reference code for this apprenticeship is VAC1000317759.

Apply now

Closes in 16 days (Monday 23 June 2025 at 11:59pm)

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