Customer Services Apprenticeship

Summary

• Understanding business fundamentals • Working and developing policies • IT skills including spreadsheets • Planning and organisational skills Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

37 hours a week

Start date

Thursday 5 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• General office admin duties – filing, shredding, post etc. and ensuring the office is kept clean and tidy
• Managing our clocking in system – daily review of staff’s shift times and highlighting any anomalies
• Learning the daily cash reconciliation process to provide holiday cover for current staff

Where you’ll work

46A BRADFORD STREET
WALSALL
WS1 3QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SANDWELL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 2)
Maths (grade 2)

Other in:

English (grade 1)
Maths (grade 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

"With a combined experience of over 15 years we specialise in Valuations, Sales, Lettings, Property Management, Financial Services and Conveyancing

After this apprenticeship

Possibly a permanent role if successful.

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

Sandwell College

0121 6675018

The reference code for this apprenticeship is VAC1000317731.

Apply now

Closes in 22 days (Thursday 22 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents