Business Apprentice Electoral Services

Summary

We are currently seeking to recruit a business admin apprentice within our Electoral Services team. This is an exciting opportunity for an apprentice to assist with the work demands of the Electoral Services Team in the administration of elections and develop a career in Local Government.

Wage

£21,750 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

35 hours a week

Start date

Tuesday 1 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To provide a full range of administrative and technical support within the Electoral Services Section in the work of compiling and maintaining the registers of electors, administering elections and referendums, and other electoral matters.

MAIN DUTIES AND RESPONSIBILITIES:

To work independently and as a team member, to develop administrative and practical support skills providing a high level of accuracy for administrative responsibilities.
To assist in the accurate compilation and alteration of registers of electors in accordance with statutory provisions and local procedures.
To assist in the administration of elections and referendums necessary for their efficient, effective and lawful organisation.
To process applications for voter registration, absent voting and special category registrations.
To help maintain election and registration staff databases.
To help in the preparation of equipment, stationery and other documentation for all aspects of electoral services work.
To deal with standard inquiries in person, by telephone and by e-mail, and draft written responses to the public and other bodies giving information, advice and guidance on electoral matters.
To assist in the organisation of the distribution and sale of information and data from the registers and election documents and the accounting of income.
To process data provided from other council departments in order to proactively identify electors who are entitled to register to vote.
To attend meetings and working groups as directed by the Electoral Services Manager.
With support of management, keep abreast of changes in electoral law and practice; changes due to electoral reviews and service developments, and be fully involved in the implementation of necessary changes.
To be aware of the high standard of data quality expected in the council, and to maintain an accurate and full written record of activity as required by the line manager, passing records on for data recording/input within the agreed timescales.
To ensure that Corporate and Departmental health and safety policies are implemented at all times and to raise any concerns regarding their operation, or any other health and safety matters with the Electoral Services Manager.
To undertake all duties and interactions with customers and employees fairly, without unlawful discrimination and with due regard to the Council’s Diversity and Equality in Employment and Service Delivery policies.
To ensure that duties are undertaken with due regard to; and compliance with the Data Protection Act and other related legislation.
To undertake any other reasonable duties as requested by management.

Where you'll work

Merton Civic Centre
London Road
Morden
SM4 5DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship
Flexible online learning
A combination of live webinars, self study, learning journals and online modules

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working

Other requirements

We offer excellent training opportunities, generous annual leave entitlement and the option of joining the local authority pension scheme.

About this company

The London Borough of Merton Council, located in South West London, is dedicated to serving a diverse and vibrant community, offering innovative public services and fostering sustainable development. Join a forward-thinking council committed to excellence, inclusivity, and the well-being of its residents.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role may be a gateway to further career opportunities, such as management or senior support roles.

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