Business Admin Apprentice

Summary

Handscom an agency and they support to Empowering Deaf Society staff supply ,Empowering Deaf Society is a small but impactful Deaf-led charity. We pride ourselves on our collaborative working environment and commitment to inclusion. We are looking for candidates who are proactive, flexible, and eager to learn and grow within our team.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am to 5.00pm

30 hours a week

Start date

Monday 26 May 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are seeking a Business Administration Apprentice to support our Operations Manager and staff at our office in Ilford. This role includes diary management, administrative support, and general office duties as required.

We urgently need to recruit two apprentices with strong English language and computer skills, as well as excellent verbal and non-verbal communication abilities, including confidence in making and receiving telephone calls. As an apprentice, you will gain hands-on experience working at a dynamic organisation. You will develop essential office and communication skills, contribute to community-focused projects, and work towards a nationally recognised qualification.

Key Responsibilities:

Communicate with staff and Deaf clients in British Sign Language (BSL)
Provide diary and administrative support
Handle calls and enquiries
Coordinate and minute meetings
Assist in event planning
Conduct research for projects
Support fundraising and donations
Manage emails and correspondence
Create reports and presentations

Where you’ll work

2A Central Parade, Ley Street
Ilford
IG2 7DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWHAM COLLEGE OF FURTHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship is delivered as a weekly day release at our site in Stratford, E15.

Level 3 Business Administrator Standard
Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Organisation skills
Administrative skills
Team working

Other requirements

Some evening and weekend work may be required based on project needs. BSL training provided.

About this company

At Handscom Limited, we are a trusted and longstanding provider of essential services for both the care sector and the Deaf community.

After this apprenticeship

Opportunity for a permanent role upon successful completion of the apprenticeship.

Ask a question

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