Event & Training Co-ordinator Apprentice

SHROPSHIRE CHAMBER OF COMMERCE, ENT LTD

TELFORD (TF3 3BA)

Closes in 8 days (Wednesday 14 May 2025 at 11:59pm)

Posted on 30 April 2025

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Summary

To coordinate all training course programmes and assist with the planning and running of events when required.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday, between 9am to 5pm.

37 hours 30 minutes a week

Start date

Wednesday 28 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Training & Course Coordination: Maintain an 18-month rolling calendar, source new courses, and ensure high standards across all training sessions.
  • Event Support: Assist with planning, administration, and on-the-day running of events and forums.
  • Delegate & Course Administration: Handle bookings, send joining instructions (10+ days before), issue certificates, and manage changes or enquiries.
  • Venue & Supplier Liaison: Book rooms, order catering, and coordinate with venues, trainers, and suppliers.
  • Course Materials & Logistics: Produce accurate handouts, raise purchase orders, and manage logistics on training days.
  • Finance & Reporting: Maintain monthly spreadsheets, provide financial forecasts, and process invoices.
  • Customer Service: Respond to enquiries, maintain client records, and follow up within 2 days for best practice.
  • Marketing & Promotion: Collaborate on mailshots, update CRM and website, and support marketing follow-ups.
  • Room Hire Management: Administer and manage bookings, setup, and onsite coordination.
  • Membership & Event Assistance: Support the Membership Team and Chamber events when needed.
  • Site & Supplies Oversight: Ensure both sites are stocked with necessary materials and greet visitors.
  • Meetings & Compliance: Attend internal meetings and support weekly health and safety checks, including fire alarm testing.
  • External Liaison: Register candidates and communicate with awarding bodies (e.g. BCC, CPD).

Where you'll work

TREVITHICK HOUSE
STAFFORD PARK 4
TELFORD
TF3 3BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SBC TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Apprenticeships include time away from work for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Creative
  • Initiative

About this company

Shropshire Chamber provides business and industry support in Shropshire. A true champion of Shropshire businesses at a local, regional and national level. Shropshire Chamber of Commerce sits at the heart of the community, working with companies of all shapes and sizes, and representing all sectors.

https://www.shropshire-chamber.co.uk/home (opens in new tab)

After this apprenticeship

A full-time position may be offered at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

07940086209

The reference code for this apprenticeship is VAC1000317596.

Apply now

Closes in 8 days (Wednesday 14 May 2025 at 11:59pm)

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