Resident Empowerment Apprentice

Summary

An Exciting opportunity to join Housing Solutions as a Resident Empowerment Apprentice, while completing a Level 3 Housing and Property Management qualification. During your apprenticeship you will work in our Housing Department, supporting the Resident Empowerment Team to deliver an exceptional resident empowerment programme to the residents.

Wage

£24,308 a year

Check minimum wage rates (opens in new tab)

Training course

Housing and property management (level 3)

Hours

Monday to Thursday 8.45am- 5.15pm Friday 8.45am- 4.45pm

37 hours a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To complete the apprenticeship qualification alongside employment, such as Housing and Property Management Level 3 or Level 4 Apprenticeship depending on experience, working towards the additional qualification of the Certificate in Housing Level 4
Update and maintain resident databases
Assist in the creation of resident information
Develop and create content for Community Engagement and empowerment
Engage with services to expand the reach of Community Engagement and Empowerment initiatives
Assist in, creating, developing, supporting, delivering and managing engagement projects to residents in the community
Working closely with residents, external stakeholders and other departments within Housing Solutions to deliver the Resident Engagement Strategy
Maintaining an up-to-date understanding of resident engagement issues understanding how to deliver services across all tenures
Provide insight and feedback from resident engagement events to teams to improve our services
Support with monitoring the impact of the Resident Engagement activities
Assist with other general administrative tasks as needed
To take on other duties commensurate with this post as directed/delegated by the Resident empowerment manager

Where you'll work

Crown House 1 Crown Square Waldeck Reform Road
Maidenhead
Berkshire
SL6 8BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIVE BETTER LOCATIONS LIMITED

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

During the course of your apprenticeship, you will have one fixed study day each week
Your study day will take place at your workplace
You may on occasion be asked to travel to one location for training

Requirements

Essential qualifications

GCSE in:

English (grade A-C 4 or above)

A Level in:

2 in Any subject. To be discussed at interview. (grade A-C)

Other in:

Any subject. To be discussed at interview. (grade A-C 4 or above/ PASS or above)

Desirable qualifications

GCSE in:

Maths (grade A-C 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion. Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

https://www.housingsolutions.co.uk/ (opens in new tab)

Company benefits

For further details on our benefits please head to our website where you can find additional information; https://www.housingsolutions.co.uk/job-and-careers/company-benefits/

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes

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