Customer Support Administrator Apprentice (Assistive Solutions)

Summary

Are you a great communicator who loves helping people and solving problems? Do you have a genuine passion for supporting others, especially those with disabilities? We’re hiring a Customer Support Administrator to be the friendly, reliable voice our customers count on.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:45am to 5:15pm (37.5 hrs less the OTJ training).

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Handle phone and email inquiries with empathy and professionalism.
Take payments and send secure payment links.
Accurately log all customer interactions.
Collaborate with other departments to resolve issues.
Stay informed on our services and help improve customer experience.
You’ll be working closely with people with disabilities, providing support that truly makes a difference in their day-to-day lives.

Where you'll work

160 Dalston Lene
London
E8 1NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade Grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Customer service (a plus)
CRM systems and digital tools
Empathetic
Able to multitask
Patience and understanding

Other requirements

Patience, understanding, and a respectful approach to diverse needs.

About this company

We are a mission-driven social enterprise dedicated to helping individuals work and study more effectively. With decades of experience and a deep understanding of assistive technology, we have supported tens of thousands of people in achieving greater productivity and academic success. As a Disability Confident employer, we are proud of our diverse and inclusive team, who deliver personalised support tailored to each person’s unique needs. We specialise in providing high-quality training, needs assessments, assistive equipment, and software, all designed to empower individuals with the tools they need to succeed. Working closely with Student Finance and government-funded support services, we are committed to modernising DSA (Disabled Students’ Allowance) provisions and delivering improved outcomes across the board. We operate within prescribed service levels and frameworks, ensuring cost-effectiveness and accountability for every service we provide. At our core, we believe that everyone deserves the opportunity to reach their full potential—with the right support, at the right time.

Company benefits

· Pension · Equipment purchase at cost · EA scheme via Health Assured

After this apprenticeship

Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

Raymond Duke

RaymondDuke@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000317494.

Apply now

Closes in 24 days (Monday 26 May 2025 at 11:59pm)

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