Apprentice Front of House

The Stapleton Arms

GILLINGHAM (SP8 5HS)

Closes in 30 days (Saturday 14 June 2025 at 11:59pm)

Posted on 15 May 2025

Print

Contents

Summary

Working to ensure that every customer visit is an experience to remember with positive feelings. Being able to add value to every customer interaction. The apprenticeship aims to equip you with practical skills and knowledge in various aspects of food and beverage preparation, service, and management.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Additional income from tips both cash and card (average 30% of hourly rate)

Training course
Food and beverage team member (level 2)
Hours
Wednesday – Sunday shift work with greater emphasis on weekends

30 hours a week

Start date

Wednesday 2 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Setting the bar up for service
  • Welcoming customers with an enthusiastic and friendly approach
  • Seating customers
  • Restocking drinks fridges
  • Laying up tables as detailed on the daily table plan
  • Taking drinks orders at both the bar and tables
  • Explaining the food menu and taking food orders (paying particular attention to food allergies and intolerances)
  • Clearing tables of crockery and glasses
  • Hand drying and polishing glasses and cutlery
  • Learning and making various types of coffees, tea and hot chocolate
  • Cellar management and stock management 

Where you'll work

STAPLETON ARMS
CHURCH HILL
BUCKHORN WESTON
GILLINGHAM
SP8 5HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YEOVIL COLLEGE

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Food and Beverage standard. On completion the apprentice will receive the Food and Beverage level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.   

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 9 – 4 / A* - C)
  • Maths (grade Grade 9 – 4 / A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this company

We are a busy family owned and run Freehouse business with a strong emphasis on serving freshly prepared, locally sourced food. Every customer is hugely important to us and serving good quality beers and wines is extremely important. We have a fabulous beer garden and are very family and dog friendly. We have owned and operated The Stapleton Arms for 4 years, we regularly host bands and community events.

https://thestapletonarms.co.uk/ (opens in new tab)

After this apprenticeship

Upon completion of this apprenticeship, you could have the opportunity to train to become the Assistant Manager and potentially Business Manager at The Stapleton Arms. 

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000317368.

Apply now

Closes in 30 days (Saturday 14 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.