Apprentice / Trainee Hotel General Assistant
Z HOTELS OPERATIONS LTD
London (3 available locations)
Closes on Saturday 14 June 2025
Posted on 1 May 2025
Contents
Summary
Start your hospitality career with Z Hotels as an Apprentice/Trainee GSA! Enjoy hands-on training, great benefits, social activities, and real opportunities for development and progression. Join a team that works hard, has fun, and supports your growth every step of the way.
- Wage
-
£21,000 a year
- Training course
- Hospitality team member (level 2)
- Hours
-
This full-time role is 40 hours, 5 days per week on a shift basis, including early starts, late finishes, weekends, and bank holidays. We do rotas two months in advance so Team Members can make plans outside of work.
40 hours a week
- Start date
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Monday 30 June 2025
- Duration
-
1 year
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Welcome guests and support with check-in and check-out procedures
- Assist in setting up and replenishing the breakfast buffet
- Help serve food and drinks, including coffee, alcoholic beverages, and snacks
- Clear and clean tables in the café area
- Support with handling guest queries and offering local information
- Learn to manage phone calls and respond to guest emails
- Help keep reception and café areas clean and well-presented
- Assist with basic admin tasks like key cutting and invoice preparation
- Restock supplies and check cleanliness standards are maintained
- Observe and support in responding to maintenance or housekeeping requests
Where you’ll work
This apprenticeship is available in these locations:
- Z Hotels, 17 Moor Street, Soho, London, W1D 5AP
- Z Hotels, 51 Gloucester Place, London, W1U 8JF
- Z Piccadilly 2 Orange Street, London, WC2H 7DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HIT TRAINING LTD
Your training course
Hospitality team member (level 2)
Equal to GCSE
Your training plan
Training will take place mainly at Z Hotels, with all learning embedded into day-to-day work activities. Apprentices will also meet regularly with a HIT Training Vocational Trainer either online or face-to-face to complete and review learning tasks and assessments. These sessions typically happen every 4 - 6 weeks, with ongoing support available between visits.
More training information
Our training provider, HIT Training, specialises in hospitality development and delivers a structured Level 2 Hospitality Team Member Apprenticeship. Apprentices will follow a tailored learning journey based on their role, combining core hospitality modules with optional units such as food and beverage service, reception, or housekeeping. Progress is supported through a dedicated Vocational Trainer, with a clear plan leading to a nationally recognised qualification and a potential progression route into supervisory roles. The apprenticeship includes a final end-point assessment covering practical observation, a business project, and a professional discussion.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Patience
About this company
We’re a collection of city centre hotels in fantastic locations across the UK, with 12 of our hotels operating in London. We offer simple, stylish stays and exceptional guest experiences. Our fast-paced, supportive environment is perfect for those who want to learn, develop and be part of a team that truly cares. We’re proud to have won several team awards in recent years, recognising our commitment to the people we employ and their aspirations to grow.
http://www.thezhotels.com (opens in new tab)
Company benefits
Free meals on duty, social events, wellbeing support, hotel stay discounts, birthday/Christmas gifts, mentoring, incentives, bonuses, exclusive West End and F&B discounts, and an extra day off for your birthday.
After this apprenticeship
- General Service Assistant
- Club Host (management trainee)
- Duty Manager
- Cluster Manager
Ask a question
The contact for this apprenticeship is:
Z HOTELS OPERATIONS LTD
Giorgia Ferrara
Careers@thezhotels.com
The reference code for this apprenticeship is VAC1000316494.
Apply now
Closes on Saturday 14 June 2025
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