Customer Service Apprentice

Q&K OPTICAL LIMITED

Scunthorpe (DN15 6LY)

Closes in 29 days (Friday 30 May 2025 at 11:59pm)

Posted on 28 April 2025

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Summary

Q&K Optical Ltd t/a Boots Opticians have a vacancy for a Customer Service Apprentice. This role is varied and has good progression for the right candidate.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am - 5.30pm will include Saturdays

40 hours a week

Start date

Monday 9 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Reception duties, greeting patients who have appointments
• Booking appointment
• Taking payments
• Frame selection with patients
• Sales of complete glasses to patients
• Handling contact lens queries
• Replenishing stock and upselling products
• Other associated administrative and customer service duties

Where you’ll work

T/A Boots Opticians 103 High Street
Scunthorpe
DN15 6LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one tutor assessor support in the workplace
  • Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

More training information

  • Apprentices will attend training weekly

Requirements

Essential qualifications

GCSE in:

  • Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this company

Q&K Optical ltd / T/A Boots Opticians also owns other stores in and around the area of Lincolnshire, providing the same high value of service to customers - including at its Scunthorpe, Skegness and Grantham branches.

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000316076.

Apply now

Closes in 29 days (Friday 30 May 2025 at 11:59pm)

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