Apprentice GP Receptionist
Chilwell Valley & Meadows Practice
Nottingham, NOTTINGHAM
Closes on Monday 14 July 2025
Posted on 30 May 2025
Contents
Summary
We are looking for a friendly, reliable and enthusiastic person with a “can-do” attitude to join our established, excellent and caring team at the Valley Surgery. We would like to hear from you if you can withstand pressurised situations, have the ability to deal with competing demands whilst remaining calm and courteous under pressure.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday.
Rota basis between the hours of 7:45pm and 7pm.
37 hours 30 minutes a week
- Start date
-
Monday 21 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Taking telephone calls
- Booking appointments
- Dealing with patients at the desk
Where you'll work
This apprenticeship is available in these locations:
- Ranson Road, Chilwell, Beeston, Nottingham, NG9 6DX
- 81 BRAMCOTE LANE, BEESTON, NOTTINGHAM, NG9 4ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet
The individual needs of the apprentice - The apprentice will spend 20% of their working hours off the job
activities and training - On-the-job and off-the-job training will be delivered in the
workplace
Requirements
Desirable qualifications
GCSE in:
- English (grade 9 - 4 or A-C)
- Maths (grade 9 - 4 or A-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this company
We are a two site practice run by Chilwell Valley and Meadows Partnership, a partnership of 13 GP’s and an active member of Nottingham West Primary Care Network.
After this apprenticeship
If we have a opening for a position we would offer this to the
applicant.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Cameron Murrin-Spencer
cameron.murrin-spencer@atem.co.uk
The reference code for this apprenticeship is VAC1000313276.
Apply now
Closes on Monday 14 July 2025
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