Apprentice Receptionist/Admin Support
Ipswich Sports Club
SUFFOLK (IP1 4NJ)
Closes in 25 days (Monday 26 May 2025 at 11:59pm)
Posted on 23 April 2025
Contents
Summary
We are seeking a friendly, organised, and customer-oriented individual to join our team. This role is pivotal in providing excellent service to members, guests, and visitors of our sports club. The first point of contact for all incoming calls, queries, and customer interactions, ensuring a welcoming and professional atmosphere at all times.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
8 hour shifts, Flexible working hours, evenings and weekends.
40 hours a week
- Start date
-
Wednesday 28 May 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We will help build your knowledge on the sporting industry and guide you along the sporting journey pathway.
- Customer Service: Greet members and visitors as they arrive, providing a friendly and professional welcome.
- Booking Management: Handle bookings for fitness classes and sports facilities.
- Phone and Email Support: Answer incoming calls and emails, providing information about club services, membership options, and schedules.
- Membership Services: Assist with membership sign-ups, renewals, and inquiries, including processing payments and maintaining accurate records.
- Facility Management: Ensure the reception area is tidy and welcoming. Monitor usage of sports facilities to ensure fair use and adherence to club policies.
- Point of Sale (POS) Operations: Manage cash transactions for membership payments, class bookings, and retail items such as sports equipment or refreshments.
- Admin Support: Perform general administrative tasks such as filing, data entry, and maintaining member records.
- Team Collaboration: Work closely with the sports instructors, management, and other reception staff to ensure smooth day-to-day operations of the club.
- Potentially some media and promotional work.
Where you’ll work
IPSWICH SPORTS CLUB HENLEY R
IPSWICH
SUFFOLK
IP1 4NJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
W S TRAINING LTD.
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Training will be completed on shift, either on the reception desk if quiet or in the office.
Requirements
Desirable qualifications
GCSE in:
- Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Will need to have a DBS check either previously or done with us.
About this company
Ipswich Sports Club is the only independent Racket Sports & Hockey Club of its kind in Suffolk, and widely regarded as one of the best in the region. As an inclusive, member-owned Club, we encourage and inspire one another. We nurture and develop skills for leisure and competitive play, from junior to senior, beginner to professional. As a Community Amateur Sports Club (CASC), we thoroughly believe that sport should be accessible to everyone, and openly welcome people of all ages, levels, abilities and backgrounds. Together, our community of members make our Club what it is – a friendly and inclusive sports Club.
After this apprenticeship
- We can offer further apprenticeship options to continue with educations.
- Employment progression.
- Sporting opportunities.
Ask a question
The contact for this apprenticeship is:
W S TRAINING LTD.
The Apprenticeship Team
apprenticeships@wstraining.co.uk
The reference code for this apprenticeship is VAC1000311607.
Apply now
Closes in 25 days (Monday 26 May 2025 at 11:59pm)
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