Branch Assistant Apprentice

Summary

A fantastic opportunity to work for a innovative and modern company who supply customers with high quality and customised workwear, as part of your role you will be building strong customer and supplier relationships, create a welcoming and friendly environment, and much more, an exciting and varied role.

Wage

£15,704 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8am - 4pm. Saturdays 9am - 12pm.

40 hours a week

Start date

Tuesday 27 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Customer Service and Relationships:

Create a welcoming and friendly environment
Take responsibility for resolving customer queries and escalate appropriately
Communicate effectively to customers and colleagues
Build strong customer and supplier relationships

Finance:

Assist with managing and chasing debtors
File purchase invoices and customer account forms
Produce financial reports as requested

Operations:

Update and manage product data and price files
Understand our utilities, waste and IT contracts and advise when it is time to renegotiate
Maintain and upload data in relation to the businesses Sustainability journey
Manage the eBay account and all admin associated
Assist with duties to achieve high levels of branch cleanliness, security, and health & safety when requested
Assist with other branch operational tasks and processes when requested

Marketing:

Manage the customer contact database
Monitor branding to ensure it is consistent
Manage and post relevant content as per instruction
Monitor and report on social media and website performance and progress
Communicate with customers and suppliers to create relevant content when requested
Source branded merchandise when requested
Complete tasks relating to marketing-based projects when requested

General:

Produce reports for sales, production and finance as requested

Person specification:

Excellent customer service skills
Good organisational skills
4/C or above in maths and English GCSEs

Where you’ll work

UNIT 3
NORTHFIELD POINT
CUNLIFFE DRIVE
KETTERING
NN16 9QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship
Remote training delivery
OneFile
VLE
6-hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Our client offers an innovative and modern approach to supplying customers with high quality and customised workwear. With their in-house printing and embroidery facilities they can offer a full decoration service to the highest standard. They are now looking for an apprentice to join their friendly team in Kettering.

After this apprenticeship

Possible full-time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000309431.

Apply now

Closes in 12 days (Tuesday 13 May 2025 at 11:59pm)

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