Apprentice Receptionist / Administrator – Paediatric Day Unit

Cambridge University Hospitals NHS Foundation Trust

Cambridgeshire (CB2 0QQ)

Closes in 5 days (Monday 17 November 2025)

Posted on 3 November 2025

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Summary

We are delighted to offer an Apprentice Receptionist Administrator role in our Paediatric Day Unit (PDU). PDU is a combined outpatient clinic & 6 bed day admissions unit for children from birth to 16 years of age who are under the care of the Paediatric Haematology & Oncology department and who require a bed for the day for appointments/procedures.

• Wage:

  £15,739 a year

  Check minimum wage rates (opens in new tab)

  After 12 months in post, the salary will increase to the National Minimum Wage (depending upon your age).

• Training course: Customer service practitioner (level 2)
• Hours: Monday to Friday, normal office hours, times to be discussed and agreed (i.e. 8am to 4pm/8.30am to 4.30pm/9am to 5pm)

  37 hours 30 minutes a week

• Start date:

  Monday 19 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key duties and responsibilities:

During the apprenticeship contract the post-holder will be provided with training and development to achieve the duties below:

• To deliver and maintain a professional administration / clerical / data and reception service to patients, relatives, colleagues and Trust staff
• Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively
• Welcome and treat everyone (patients, relatives, colleagues and Trust staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance
• Use decision making skills to prioritise your workload using standard operating manuals and processes
• Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times
• Responsible for collating and ensuring patient pathways are monitored correctly and accurately
• Ensure working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources
• Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation

Tasks Include:

• Welcoming children and their families on arrival at the clinic, and check and update patient details as required and in line with Medical Records Policy and Trust guidelines
• Dealing with all telephone enquiries internal and external in a calm, professional, courteous and timely manner redirecting calls as appropriate
• Registering referrals and updating information into EPIC
• Assisting in the management of bookings and using own judgement as to when to escalate
• Monitor, track and validate patient pathways accurately using all hospitals systems notes and communications with consultants
• Participate in staff meetings and training initiatives, being responsible for own personal development
• Follow a general schedule of work to meet daily deadlines
• Input information on Trust systems (i.e. EPIC, eRS)
• Carry out other administrative duties as required

Where you'll work

Addenbrookes Hospital
Hills Road
Cambridge
Cambridgeshire
CB2 0QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
• You will study a Customer Service Practitioner Level 2 qualification over 18-months
• You will receive a minimum of 6 hours per week during your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work, or you may study from home (at manager’s discretion)
• Additional training will be given in the workplace

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 3/D or above)
• Maths (grade 3/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience
• Enthusiasm
• Positive work ethic
• Keen to learn
• Motivated
• Flexible
• Understand confidentiality
• Punctual

About this employer

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

https://www.cuh.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Ask a question

The contact for this apprenticeship is:

Cambridge University Hospitals NHS Foundation Trust

Karen Godfrey

karen.godfrey2@nhs.net

01223 349385

The reference code for this apprenticeship is VAC1000303408.

Apply now

Closes in 5 days (Monday 17 November 2025)

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