AV Apprentice

Summary

We are seeking self-motivated individuals with a strong interest in audio and video technology and excellent customer service skills to join our dedicated AV team. Your role will be to deliver a world-class user experience for staff, students, and visitors through in-person support, telephone calls, email, and Microsoft Teams.

Annual wage: £27,097 a year
Minimum wage rates (opens in new tab)
Training course: Audiovisual technician (level 5)
Hours: Working an 8-hour day between 8:00am and 6:00pm on a rota basis, and beyond these hours on an overtime basis (including weekends) when required, especially during busy periods such as start of term and to support university events such as Open Days. Working days TBC
40 hours a week
Possible start date: Tuesday 7 January
Duration: 2 years 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support lecture theatres, meeting rooms, classrooms, and event spaces, assisting with technology such as Extron control systems, PCs, projectors, visualisers, and lecture capture. You will also use remote tools to monitor and assist users, troubleshoot technical issues as they arise, and participate in problem-solving. Additionally, you may be involved in upgrading in-room equipment, testing new technology, and working with audio and video production and live event streaming.

Key responsibilities include:

Supporting teaching, events, and meetings
Maintaining a wide range of AV and IT technology and services
Managing support tickets and bookings within applicable SLAs
Participating in the continual service improvement process
Contributing to our knowledge base and documentation as required, adhering to University IT Security policy
Serving as an ambassador by providing advice and knowledge where appropriate

Where you’ll work

Old Royal Naval College

Park Row

Greenwich

London

SE10 9LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Audiovisual technician (level 5)

Equal to higher national diploma (HND)

Course contents

Operate a video camera and vision mixer
Integrate a projector and/or display as part of an audiovisual presentation
Audio mixing; loudness, timbre, spatialisation, and channel management
Apply and problem solve video signal flow for live production
Operate and program lighting control software/hardware
Root cause analysis & problem solving
Collate, compare, and synthesise information from various sources
Work collaboratively; Building and maintaining positive relationships with stakeholders (such as performers, public speakers, presenters, clients and event organisers)
Communicate technical concepts with clarity in person and in writing to end users of all skill levels and seniority
Install, test, and commission relevant hardware
Configure and manage remote participation systems
Edit audio and video content
Prepare, maintain, and manipulate audio and video assets through post-production
Create digital assets for video workflows
Manual camera operating for a range of contemporary S35mm digital cameras
Audio capture
Deliver virtual event technical operations
Clearly advise and guide event participants
Devise a learning program intended to cover a particular device/system
Identify personal training and professional development needs via research and investigation
Organise appropriate personal professional development activities to develop and enhance own role and skills
Use collaborative online environments to schedule and update projects and tasks
Complete risk assessment documentation
Accurately assesses level of risk to health and safety of themselves and others
Test and maintain audiovisual equipment, cables, and connectors: substitute items where necessary
Document and record maintenance activities
Safe storage of equipment
Create a coherent planning document
Operate a video camera and vision mixer
Integrate a projector and/or display as part of an audiovisual presentation
Audio mixing; loudness, timbre, spatialisation, and channel management
Apply and problem solve video signal flow for live production
Operate and program lighting control software/hardware
Root cause analysis & problem solving
Collate, compare, and synthesise information from various sources
Work collaboratively; Building and maintaining positive relationships with stakeholders (such as performers, public speakers, presenters, clients and event organisers)
Communicate technical concepts with clarity in person and in writing to end users of all skill levels and seniority
Install, test, and commission relevant hardware
Configure and manage remote participation systems
Edit audio and video content
Prepare, maintain, and manipulate audio and video assets through post-production
Create digital assets for video workflows
Manual camera operating for a range of contemporary S35mm digital cameras
Audio capture
Deliver virtual event technical operations
Clearly advise and guide event participants
Devise a learning program intended to cover a particular device/system
Identify personal training and professional development needs via research and investigation
Organise appropriate personal professional development activities to develop and enhance own role and skills
Use collaborative online environments to schedule and update projects and tasks
Complete risk assessment documentation
Accurately assesses level of risk to health and safety of themselves and others
Test and maintain audiovisual equipment, cables, and connectors: substitute items where necessary
Document and record maintenance activities
Safe storage of equipment
Create a coherent planning document

Your training plan

Level 5 Audiovisual Technician
Day release one day per week
Delivered online

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)
Any Subject (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Enthusiastic
Calm under pressure

Other requirements

- Driving license is desirable but not essential - You MUST be able to travel between Greenwich, Avery Hill and Medway campuses. This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About this company

The University of Greenwich is driven by a founding ethos of “no limits”. Our vision is to empower everyone to explore new possibilities, unbound by conventional wisdom and artificial boundaries. Our vision for 2030 is to be the best modern university in the UK. We define ‘best modern’ as being the best in our peer group: modern universities who lead the way in student experience, impact-driven research and knowledge exchange that makes a difference in the modern world. Our university is a community of people from many walks of life. We take pride in the diversity of our subject expertise, the lived experiences of our staff, students and alumni, and the diversity of campus experiences that we offer – in London, Kent and via our international partners across the globe. Our campuses are very special places to work. We have two south-east London campuses in the Royal Borough of Greenwich - the iconic Old Royal Naval College in Greenwich and attractive Avery Hill - and historic Medway Campus in Kent Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support. We are looking for people who can help us deliver the values of the University of Greenwich: Inclusive, Collaborative and Impactful.

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Ask a question

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