Apprentice Insurance Sales Administrator

Summary

Learning insurance broking for diverse clients- individuals to large businesses, daily training/support from experienced team. Gain skills in customer service, credit control, data analysis, price negotiation, reporting. Help clients manage risks, fix coverage gaps, handle claims. Provide expert advice, embrace new ideas, maintain 4.9 Feefo rating.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Salary to be reviewed after 6 months

Training course

Financial services customer adviser (level 2)

Hours

9am to 5pm, Monday to Friday. 1 hour lunch break

35 hours a week

Possible start date

Monday 4 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customers by phone, email and face-to-face.
Generating reports for our use and reporting to our regulators.
Online learning of 30 mins per week alongside your apprenticeship course.

Where you’ll work

3 OLD PARISH HALL

DUDLEY LANE

CRAMLINGTON

NE23 6UW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS NORTH EAST LIMITED

Your training course

Financial services customer adviser (level 2)

Equal to GCSE

Course contents

Customer Service: Delivers excellent service, identifying and meeting or exceeding customer requirements. Supports customers in the use of digital solutions. Initiates contact with customers and builds relationships with them when appropriate. Identifies customer needs and refers where appropriate. Supports the company contribution to the local community, getting involved in activities and building a local network, where appropriate.

Delivering Results: Uses company systems and processes to deliver services to customers, Takes the initiative to meet agreed individual and team performance measures in line with company policy, Values, standards and regulatory requirements. Plans and organises their work to meet commitments and performance measures.

Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains strong working relationships with own team and other parts of the organisation they deal with. Supports others in the team. Aware of own role within the team and their impact on others.

Communication: Deals effectively with customers and colleagues, showing good interpersonal skills and the ability to communicate well through a range of media e.g. phone, face to face, email, social media. Avoids jargon and uses the correct technical terms where appropriate. Listens well to understand customer needs and is able to adapt their style to their audience.

Problem solving: Works to deliver the best customer outcome, in line with company policy, regulation and best practice when handling problems and complaints. Escalates as appropriate.

Continuous improvement: Identifies opportunities to improve performance and service; acts on them within the authority of their role. Successfully implements changes that are required.

Your training plan

You will receive ongoing training at our offices, as well as attending our Training Provider's Centre one day per week throughout the duration of your apprenticeship (this will be either Cramlington or Newcastle Upon Tyne TBC)

Requirements

Essential qualifications

GCSE in:

English (grade 3 or higher)
Mathematics (grade 3 or higher)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

The business started in 1996. We are part of a rapidly growing group of 100+ independently owned insurance broking businesses.

https://www.coversure.co.uk/cramlington/ (opens in new tab)

After this apprenticeship

A full-time position with support to obtain professional industry qualifications (optional).

Ask a question

The contact for this apprenticeship is: