Apprentice Care Navigator

Summary

You will be part of a successful team within a busy GP surgery who have a reputation for offering friendly, helpful service to our patients.Your role as a Receptionist / Care Navigator will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. You will have a range of patient facing and administrative tasks.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 7.30am to 6.30pm on a rota basis Saturday mornings on a rota basis
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and
effective way
Provide general assistance to the Practice team and project a
positive and friendly image to patients and other visitors, either in
person or via the telephone
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team
The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population
You will need strong communication skills, the ability to multi-task, and good keyboard skills
The ability to remain calm under pressure is essential
Excellent organisational skills and time management are critical
A caring, empathetic character is essential
Flexibility to cover for colleagues for holidays and sickness absence is also required. There is also occasional evening and weekend working
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read-code data on SystmOne
Photocopy documentation as required
Data entry of new and temporary registrations and relevant
patient information as required
Input data into the patients’ healthcare records as necessary
Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Care Navigator may
be requested to:

Support administrative staff, providing cover during staff absences
Scan patient-related documentation and attach scanned documents to patients’ healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support the prescribing clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

Where you’ll work

DAYBROOK HEALTH CENTRE

SALOP STREET

DAYBROOK NOTTINGHAM

NG5 6HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off the job activities and training
On the job and off the job training will be delivered in the
workplace

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

We are a friendly and busy NHS GP Practice in Daybrook, Nottingham We are looking to recruit an additional member of the reception team. We are recruiting for a Care Navigator. We have a team of practice and PCN staff and look after 10,900 patients within Daybrook, Nottingham. Our emphasis is very much on our patients' needs and our team and we are looking for people who have the ability to really understand and can empathise with our patients. The Practice is very busy and this is an exciting challenge for the right people, benefits include on-site parking & an NHS pension.

https://www.daybrookmedicalpractice.co.uk/ (opens in new tab)

After this apprenticeship

Care Navigator or Administrator

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000267808.

Apply now

Closes in 14 days (Monday 28 October at 11:59pm)

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