Product Manager - Degree Apprentice
You.Smart.Thing.Limited
Recruiting nationally
Closes in 27 days (Wednesday 1 October 2025 at 11:59pm)
Posted on 3 September 2025
Contents
Summary
You will work within an agile team, learning the latest in development software technologies and methods to support the team in delivering our Travel Assistant solution to customers. You will undertake activities on rotations that will develop your expertise across product and project management, analysis and software development.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Annual salary review
- Training course
- Digital and technology solutions professional (level 6)
- Hours
-
Monday to Friday 8:30am to 5:30pm with 1 hour for lunch.
40 hours a week
- Start date
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Saturday 1 November 2025
- Duration
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4 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Help manage and prioritise incoming service desk issues, ensuring they are correctly linked to EPICs and release versions.
- Participate in sprint planning, backlog grooming, and prioritisation sessions.
- Contribute ideas and feedback to improve user interface and user experience designs for new product features.
- Assist in capturing, refining, and prioritising new product requirements.
- Support the ongoing maintenance of the product backlog, adding and updating requirements from product and deployment review sessions.
- Assist with onboarding new customers, ensuring product setups meets their needs.
- Translate customer requirements into accurate system configurations.
- Work closely with the Client Development team to deliver product instances.
- Learn and use tools such as JSON and MongoDB to support more complex product setups.
- Carry out quality assurance checks on new features and bug fixes.
- Perform regression testing to ensure consistency across different software environments and releases.
- Support the administration, document writing and product development of live projects.
- Help create and update customer-facing product documentation and information pages.
Where you'll work
We operate as a remote-first team, with the option to use co-located office spaces in Birmingham, Sheffield, and London for collaboration when needed. Training for the Level 6 Digital and Technology Solutions Professional Degree Apprenticeship is scheduled to begin at the University of Warwick in October 2026. The apprentice must therefore be able to attend the university as required. However, we are open to exploring alternative training providers if the same course is offered more locally.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE UNIVERSITY OF WARWICK
Training course
Digital and technology solutions professional (level 6)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Analyse a business problem to identify the role of digital and technology solutions.
- Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
- Analyse a business problem in order to specify an appropriate digital and technology solution.
- Initiate, design, code, test and debug a software component for a digital and technology solution.
- Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
- Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
- Work effectively within teams, leading on appropriate digital technology solution activities.
- Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
- Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
- Initiate, design, implement and debug a data product for a digital and technology solution.
- Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
- Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
- Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
- Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
- Apply relevant legal, ethical, social and professional standards to a digital and technology solution.
- Identify and define software engineering problems that are non-routine and incompletely specified.
- Provide recommendations as to the most appropriate software engineering solution.
- Use appropriate analysis methods, approaches and techniques in software engineering projects to deliver an outcome that meets requirements.
- Implement software engineering projects using appropriate software engineering methods, approaches and techniques.
- Respond to changing priorities and problems arising within software engineering projects by making revised recommendations, and adapting plans as necessary, to fit the scenario being investigated.
- Determine, refine, adapt and use appropriate software engineering methods, approaches and techniques to evaluate software engineering project outcomes.
- Evaluate learning points arising from software engineering work undertaken on a project including use of methods, analysis undertaken, selection of approach and the outcome achieved, in order to identify both lessons learnt and recommendations for improvements to future projects.
- Extend and update software development knowledge with evidence from professional and academic sources by undertaking appropriate research to inform best practice and lead improvements in the organisation.
- Analyse client needs and determine how to advise them strategically through improved business processes, new ideas, or technology solutions.
- Effectively communicate value add to the client through a variety of media. For example, presentations, written reports, Storytelling in a professional setting through performing socio-technical process improvements in a range of environments.
- Make evidence based recommendations taking into account risks, costs, and benefits.
- Participate in walk-throughs for Information Technologies, to identify, document and evaluate key risks within a client’s organisation.
- Perform stakeholder analysis to identify, determine and deepen understanding of system requirements and develop client relationships.
- Effect change within an organisation through evaluation of a new system, process or initiative.
- Ensure legal and ethical requirements are accommodated in the development of digital and technology solutions.
- Evaluate the success of new systems, processes, or initiatives.
- Use requirements elicitation, analysis and documentation to produce an acceptable solution for business problems or further opportunities.
- Conduct Process Analysis, Definition, Mapping and Modelling within a business situation without supervision.
- Produce Use Cases which are of value to all stakeholders of a system.
- Use tools and benchmarking to support modelling and requirements gathering and recommend approaches to team members as required.
- Produce a business case to scope a proposed project including business benefits and recommendations.
- Use products of analysis in the design and development of a system.
- Evaluate the impacts of model selection and how they inter-relate with each other when generating business analytics.
- Recommend and use appropriate software tools to implement Business Analysis tasks and outcomes.
- Discover, identify and analyse security threats, attack techniques and vulnerabilities and recommend mitigation and security controls.
- Undertake security risk assessments for complex systems without direct supervision and propose a remediation strategy relevant to the context of the organisation.
- Recommend improvements to the cyber security approaches of an organisation based on research into future potential cyber threats and considering threat trends.
- Manage cyber security risk.
- Use appropriate cyber security technology, tools and techniques in relation to the risks identified.
- Lead cyber security awareness campaigns and evaluate their effectiveness.
- Analyse cyber security requirements against other design requirements for systems or products, identify conflicting requirements and recommend appropriate solutions with clear explanation of costs and benefits.
- Lead the design and build of systems in accordance with a security case to address organisational challenges.
- Define Data Requirements and perform Data Collection, Data Processing and Data Cleansing.
- Apply different types of Data Analysis, as appropriate, to drive improvements for specific business problems.
- Find, present, communicate and disseminate data analysis outputs effectively and with high impact through creative storytelling, tailoring the message for the audience. Visualise data to tell compelling and actionable narratives by using the best medium for each audience, such as charts, graphs and dashboards.
- Identify barriers to effective analysis encountered both by analysts and their stakeholders within data analysis projects.
- Apply a range of techniques for analysing quantitative data such as data mining, time series forecasting, algorithms, statistics and modelling techniques to identify and predict trends and patterns in data.
- Apply exploratory or confirmatory approaches to analysing data. Validate and and test stability of the results.
- Extract data from a range of sources. For example, databases, web services, open data.
- Analyse in detail large data sets, using a range of industry standard tools and data analysis methods.
- Identify and collate stakeholder needs in relation to computer network requirements, plans and designs.
- Plan, design, document, and develop the relevant elements of a computer network within an organisation or between organisations, taking into account customer requirements (performance, scale), constraints (budget, equipment availability), and define policies for their use.
- Monitor performance and ensure networks are configured correctly and perform as expected by designers or architects. Undertake capacity management and audit of IP addressing and hosted devices.
- Investigate, troubleshoot and resolve data network faults in local and wide area environments, using information from multiple sources, Physically or Remotely by console connection. Recommend and implement short term fixes to restore service and, or, quality of experience and recommend longer term changes to prevent recurrence or reduce impact of future occurrences.
- Implement computer networks from a design including testing and validation. This includes populating variables in configurations, for example, IP addresses and subsequent application of configuration to equipment such as routers, switches, firewalls.
- Secure network systems by establishing and enforcing policies, and defining and monitoring access. Support and administer firewall environments in line with IT security policy.
- Research and evaluate emerging network technologies and assess relevance to current network requirements. Provide an objective opinion on how new features and technologies may be incorporated as required by the organisation.
- Investigate security concerns or attacks. For example, Distributed Denial of Service (DDOS), port scanning, assessing key metrics and indicators, evidencing the chosen steps to mitigate.
- Analyse a business problem to identify the role of digital and technology solutions.
- Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
- Analyse a business problem in order to specify an appropriate digital and technology solution.
- Initiate, design, code, test and debug a software component for a digital and technology solution.
- Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
- Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
- Work effectively within teams, leading on appropriate digital technology solution activities.
- Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
- Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
- Initiate, design, implement and debug a data product for a digital and technology solution.
- Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
- Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
- Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
- Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
- Apply relevant legal, ethical, social and professional standards to a digital and technology solution.
Training schedule
BSc (Hons) Digital and Technology Solutions Degree Apprenticeship.
More training information
Training will be delivered by University of Warwick - WMG.
Requirements
Essential qualifications
GCSE in:
- Additional STEM subject (grade C (4) or above)
- English (grade C (4) or above)
- Maths (grade C (4) or above)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
'You. Smart. Thing.' (YST) is the leading travel demand management and visitor travel planning platform for destinations, venues, and events. Our technology enhances visitor experience & increases revenues whilst reducing the disproportionate carbon footprint created by visitor travel. Our intuitive online travel assistant interface can be tailored to optimise data capture, people flow, dwell time and revenue generation. It enables organisations to offer content-enhanced wayfinding and curated low-carbon door-to-door travel plans that nudge visitors towards ‘net zero’ travel.
https://yousmartthing.com/ (opens in new tab)
Company benefits
Pension, private healthcare Annual profit-share-based bonus scheme. Employee share option scheme. Flexible working from home and shared workspace. Personal and career development support.
After this apprenticeship
Further career progression within the role.
Ask a question
The contact for this apprenticeship is:
THE UNIVERSITY OF WARWICK
The reference code for this apprenticeship is VAC1000224881.
Apply now
Closes in 27 days (Wednesday 1 October 2025 at 11:59pm)
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