Customer Service Apprenticeship - Call Centre Position

CREED FOODSERVICE LIMITED

Ilkeston (DE7 8EF)

Closes in 15 days (Friday 16 May 2025 at 11:59pm)

Posted on 30 April 2025

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Summary

Are you looking to join a supportive team and start your career in customer service? Our telesales and customer service team enjoy free food, have an active social calendar and always go out of their way to help each other. We will commit to helping you progress and supporting you to achieve a permanent role at the end of your training.

Wage

£18,969.60 a year

Check minimum wage rates (opens in new tab)

Increase to £20,966.40 after probation (6 months). Permanent role after Apprenticeship earning £26,208.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday from 8.30am to 5pm with a 30-minute unpaid break for lunch. Additional hours may be available on a Sunday.

40 hours a week

Start date

Tuesday 20 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Communicate effectively with telesales and transport teams to resolve customer queries accurately.
  • Get involved with activities in the team, including supplier visits, food tasting, fundraising events, training and team meetings.
  • Contact priority customers to understand service quality.
  • Communicate with the supply chain team to understand the reasons for out-of-stock products and offer similar alternative products to customers.
  • Dealing with customer queries and complaints.
  • Administration including updating customer records and reporting.

Where you’ll work

Creed Foodservice
Manners Industrial Estate
Manners Avenue
Ilkeston
DE7 8EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Customer Service Executive at Creed Foodservice by the end of your Apprenticeship Programme. This will include learning about:

  • Each department across the business
  • Reporting systems
  • Telephone Systems
  • Order systems
  • A day out with a Business Development Manager
  • Coaching and Mentoring

More training information

The training provider will be DBC training. You will have a dedicated learning coach, who will meet with you a minimum of monthly on-site or remotely via video call, to share learning. Your manager will provide opportunities to implement learning on the job and allocate time for you to complete assignments set by your tutor in your working hours. Ongoing adhoc support will be provided by your tutor, manager and colleagues.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Number skills

Other requirements

You will need to commute to our Ilkeston Depot from Monday to Friday and be at your desk ready to start work at 8.30am. You will spend most of your day on the phone to customers, and must accurately input customer orders and on our system. You will also need to be comfortable suggesting products and promotions that customers haven't asked for.

About this company

Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.

https://www.creedfoodservice.co.uk/ (opens in new tab)

Company benefits

Bonus & Incentives available from day 1 and other benefits including 33 Days annual leave; Staff discount; Online Discounts Package & more.

After this apprenticeship

After completion of your Apprenticeship, you could step into a permanent Customer Service Executive position, earning £26,208.00 per annum.

Further down the line, you could progress to a sales support, telesales, account management or team leadership role.

Ask a question

The contact for this apprenticeship is:

CREED FOODSERVICE LIMITED

Immie Collins

Jobs@CreedFoodservice.co.uk

07523684421

The reference code for this apprenticeship is VAC1000032995.

Apply now

Closes in 15 days (Friday 16 May 2025 at 11:59pm)

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