Scania Customer Service Advisor Apprenticeship Pip Bayleys Truck Centre

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 29 Aug 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am – 5pm (40 Hours)

    Total hours per week: 40.00

  • Apprenticeship duration

    2 Years

  • Possible start date

    03 Sep 2017

  • Date posted

    21 Aug 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC000912897

  • Positions

    1 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:
  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • To promote continuous improvement in customer service.

Requirements and prospects

Desired skills

  • Full training will be provided, no skills required.

 

Personal qualities

A keen interest in the automotive industry with good communication skills both verbal and written. The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.

Qualifications required

Minimum of 3 GCSE’s or equivalent (A-D in English and Maths required).

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

About the employer

For more than 120 years, we have been at the forefront of the automotive industry, and today we’re one of the world’s most recognised and respected commercial vehicle brands. From small beginnings as a producer of railway rolling stock in Sweden, we’ve developed into a leading multinational manufacturer of heavy trucks, buses, coaches and engines. We employ over 34,000 people worldwide, with around 1,500 of those based in the UK. And we’re a member of the Volkswagen Group, along with other prestigious brands including Lamborghini, Bentley, Audi and Porsche.

Employer

Pip Bayleys Truck Centre

Address

5 The Ridgeway Business Park

The Ridgeway

Blunham

Bedford

MK44 3DE

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Training provider

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised framework qualification.
  • Functional Skills (ICT, English and Maths)- if required
  • VRQ Level 2 and/or Level 3
  • Vocational related qualification (technical certificate).

Apprenticeship framework

Customer Service

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Kurt McKenna 01923 216 165


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

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Closing date: 29 Aug 2017