1st Line Technical Support and Testing Apprentice EGRESS SOFTWARE TECHNOLOGIES LIMITED

Estio Training is looking for an Apprentice who is keen to work in a support and software testing role in Barnsley. The role would ideally suit an and ambitious person who is professional, well organised, with a keen attention to detail.

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Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage

    £153.85

  • Working week

    37.5 Hours, Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months

  • Possible start date

    17 Nov 2017

  • Date posted

    18 Aug 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000911365

  • Positions

    1 available


Egress Software Technologies is the leading provider of cloud-based email and file encryption software, offering innovative on-demand data security to enable businesses to share confidential information with third parties via secure file transfer software.

Estio Training is looking for an Apprentice who is keen to work in a support and software testing role in Barnsley. The role would ideally suit a young and ambitious person who is professional, well organised, with a keen eye for detail.

DUTIES AND RESPONSIBILITIES:
  • Initially to act a 1st line support help desk technician, raising and allocating problem tickets for clients on any IT related issue using our online systems.
  • Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
  • Escalating tickets internally to other team members as appropriate.
  • Identify and isolate technical issues and initiate action as appropriate.
  • Consult with technical colleagues to resolve complex IT problems and issues.
  • Represent this company in technical forums and projects.
  • Document and deploy technical process and procedures.
  • Quality assurance and testing beta software versions of our product.
As an Apprentice Technician within this company, you will be expected to:
  • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
  • Answer Service Desk calls and respond to client queries online or via email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.

Level 3 Estio IT Apprenticeships
1st Line Technical Support and Testing Apprentice
Barnsley
£8,000/annum

Please contact jasmine.sugden@estio.co.uk or call 01422 898 888


Requirements and prospects

Desired skills

  • Communicate with and support colleagues, customers, and suppliers in a professional manner.
  • Demonstrate excellent English oral and written communication skills
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Qualifications required

  • 5 GCSE’s at grades A*- C or equivalent (including English Language and Maths).

Future prospects

  • The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.**

About the employer

Egress Software Technologies is the leading provider of cloud-based email and file encryption software, offering innovative on-demand data security to enable businesses to share confidential information with third parties via secure file transfer software.

Employer

EGRESS SOFTWARE TECHNOLOGIES LIMITED

Address

County Way

Barnsley

S70 2JW

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
  • CompTIA A+

Estio training also offer the following optional units:

  • MCTS on Windows 7
  • MCTS on MCSA, MS Solutions Associate
  • MCITP on Windows Server 2008
  • CompTIA Network+
  • CompTIA Security+
  • MCSA Windows Server 2012

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

For more information visit: www.gov.uk/national-minimum-wage-rates

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Closing date: 03 Nov 2017