1st Line Technical Support Apprentice Aindale Business Management Services

Estio Training has an exciting new opportunity for a 1st Line Technical Support Apprentice with Aindale. The position is based in Huddersfield.

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Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage

    £144.23

  • Working week

    37.5 Hours, Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months

  • Possible start date

    17 Nov 2017

  • Date posted

    17 Aug 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000910460

  • Positions

    1 available

Estio Training has an exciting new opportunity for a 1st Line Technical Support Apprentice with Aindale. The position is based in Huddersfield.

Since its formation, Aindale, a privately owned IT organisation, have built up an outstanding reputation within the IT industry for providing cutting edge solutions tailored to their clients
business requirements.

DUTIES AND RESPONSIBILITIES:

  • Monitoring and maintaining computer systems and networks 
  • Talking clients through a series of actions, over the telephone to help set up systems or resolve issues. 
  • Remotely accessing computer systems to resolve issues or set up user accounts 
  • Troubleshooting system and network problems and diagnosing and solving hardware or software fault 
  • Providing support, including procedural documentation and relevant reports 
  • Setting up new users' accounts and profiles and dealing with password issues 
  • Working continuously on a task until completion (or escalating to 3rd line, engineers if appropriate) 
  • Prioritising and managing many open cases at one time 
  • Rapidly establishing a good working relationship with customers and other professionals 
  • Monitor systems and ensure their smooth running, investigating issues displayed on business connect. 
  • Ensuring all monitored backups have completed successfully, investigating any issues 
  • Keeping accurate records of all interaction with clients, updating database records as required 
  • Maintaining client confidentiality and security at all times 
  • Ensuring all monitored clients AV stays current and up to date 
  • Malware and virus removal as required 
  • All other support duties

Skills required: 

  • Communicate with and support colleagues, customers, and suppliers in a professional manner. 
  • Demonstrate excellent English oral and written communication skills 
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.
  • Personal Qualities 
  • Being Enthusiastic, Confident, Positive and Proactive is a must. 
  • Pleasant and friendly manner, empathy for customers. 
  • Ability to communicate to colleagues and customers of varying ages and backgrounds 
  • Ability to work under pressure and to tight deadlines 
  • Ambitious with an appetite to learn

Level 3 Estio IT Apprenticeships
1st Line Technical Support Apprentice
Huddersfield
£7,500/annum

Please contact chloe.adams@estio.co.uk or call 0845 017 9997


Requirements and prospects

Desired skills

  • Communicate with and support colleagues, customers, and suppliers in a professional manner. 
  • Demonstrate excellent English oral and written communication skills 
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Personal qualities

  • Being Enthusiastic, Confident, Positive and Proactive is a must
  • Pleasant and friendly manner, empathy for customers
  • Ability to communicate to colleagues and customers of varying ages and backgrounds 
  • Ability to work under pressure and to tight deadlines 
  • Ambitious with an appetite to learn

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.**

About the employer

Since its formation, Aindale, a privately owned IT organisation, have built up an outstanding reputation within the IT industry for providing cutting edge solutions tailored to their clients
business requirements.

Employer

Aindale Business Management Services

Address

Chapel Hill

Huddersfield

HD1 3ED

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
  • CompTIA A+

Estio training also offer the following optional units:

  • MCTS on Windows 7
  • MCTS on MCSA, MS Solutions Associate
  • MCITP on Windows Server 2008
  • CompTIA Network+
  • CompTIA Security+
  • MCSA Windows Server 2012

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

For more information visit: www.gov.uk/national-minimum-wage-rates

Before you apply

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Closing date: 03 Nov 2017