Customer Service Apprenticeship Raynor Foods Ltd

Customer Service Apprenticeship

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Closing date: 18 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9am – 5pm 37 hours a week

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months and 1 day

  • Possible start date

    25 Sep 2017

  • Date posted

    29 Jul 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


You will be part of the Customer Service Team with a rapidly growing dynamic family run business.  On a daily basis you will be expected to help deliver exceptional Customer Service and go that extra mile, ultimately leaving the customer happy. 

Principle Duties:

  • Ensure telephone calls answered in timely manner in-line with Company policy
  • Processing daily orders which are received via Telephone, Email, Fax and Internet
  • Assisting the team in managing standing orders
  • General administration duties
  • Close working relationships with all departments to ensure Customers’ needs are met
  • Processing daily returns
  • Update CRM system
  • Updating customer price lists
  • Any other duties at the request of Customer Service Manager
Assist other teams as and when required

Requirements and prospects

Desired skills

  • Attributes required:
  • To be able to communicate effectively both with customers, and with other team members.
  • Good working knowledge of Microsoft Office - Word, Excel and Outlook

Personal qualities

A team player is essential.

About the employer

Raynor Foods

Raynor Foods is a second generation, family company. Our wholesale sandwich supplier’s business is built around quality, reliability, consistency and innovation.


Raynor Foods Ltd


Farrow Road



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Training provider

  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Certificate in Customer Service(principles and knowledge)
  • Functional Skills at Level1 for Maths and English (if required)
  • Employee Rights and Responsibilities Handbook

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Chelmsford College


Fiona Byford-Smith

Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. For more information visit:

Before you apply

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Closing date: 18 Sep 2017