IT Service Desk Apprentice INTRINSIC TECHNOLOGY LIMITED

Estio Training has an exciting new opportunity for an IT Managed Services Apprentice at Intrinsic.

Sign in to apply

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage

    £173.07

  • Working week

    37.5 hours, Shift TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    12 Oct 2017

  • Date posted

    19 Jul 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000876686

  • Positions

    1 available

Level 3 Estio IT Apprenticeships

IT Service Desk Apprentice

Haydock, Newton-le-Willows

£9,000/annum

Please contact – jasmine.sugden@estio.co.uk or call 01422 898 888

Estio Training has an exciting new opportunity for an IT Managed Services Apprentice at Intrinsic. Intrinsic enable and manage Secure Intelligent Communications solutions for the UK market. We facilitate communications so our customers can connect and collaborate; build secure platforms providing required levels of security; and provide service that gives insight, and intelligence on how infrastructure is performing and supporting our customers’ business.

The position is based in Haydock, Newton-le-Willows.

DUTIES AND RESPONSIBILITIES:

The IT Service Desk apprentice will provide first class customer service at all times. Offering technical support to a wide range of clients and internal stakeholders.

  • Logging and taking first line support calls.
  • Performing first line diagnosis and support.
  • Carrying out administrative duties eg. Daily Checks, Procurement of equipment etc.
  • Recording calls using the helpdesk software.
  • Escalating calls to other members of the IS department.
  • Monitoring and tracking progress of calls.
  • Dealing with issues and complaints – escalating where necessary.
  • Providing Customer Care e.g. Follow up calls etc.

At the end of a successful apprenticeship you will have gained both a Level 3 and Level 4 City & Guilds IT apprenticeship, including industry qualifications CompTIA A+, Network+, Security+ and Server+.


Requirements and prospects

Desired skills

  • A demonstrable interest in the Information Technology industry.
  • Take ownership for their own actions with a “can do attitude”
  • Recognise and accept their mistakes and positively act up on them.
  • Effectively communicate with people outside of their peer group, by e-mail, telephone, video or face to face.
  • Effectively manage their own time. Being “on time”

Qualifications required

5 GCSE’s including Maths and English.

Future prospects

The role potentially offers long term security and the opportunity to progress into a permanent position. 

Things to consider

** Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

Intrinsic enable and manage Secure Intelligent Communications solutions for the UK market. We facilitate communications so our customers can connect and collaborate; build secure platforms providing required levels of security; and provide service that gives insight, and intelligence on how infrastructure is performing and supporting our customers’ business

Employer

INTRINSIC TECHNOLOGY LIMITED

Address

18 The Parks

Newton-le-Willows

WA12 0JQ

You must have JavaScript enabled to view a map of the location


Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional 
  • Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 

CompTIA A+
CompTIA Network+ 
CompTIA Security+ 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 28 Sep 2017