IT Support Apprentice

SANDGATE SYSTEMS LIMITED

Estio Training has an exciting new opportunity for an IT Support Apprentice An exciting opportunity has arrived to join one of the fastest growing education businesses in the North.

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Closing date: 07 Jul 2017

Apprenticeship summary

Weekly wage

£153.84

Working week

37.5 hours, Shift TBC

Total hours per week: 37.50

Apprenticeship duration

12 Months

Possible start date

18 Jul 2017

Date posted

13 Jul 2016

Apprenticeship level

Advanced Level Apprenticeship

Reference number

VAC000875143

Positions

1 available

Level 3 Estio IT Apprenticeships

  • IT Support Apprentice
  • Leeds
  • £8,000-£12,000 Dependant on experience.

Please contact abigail.short@estio.co.uk or call 01422 898888

Estio Training has an exciting new opportunity for an IT Support Apprentice

An exciting opportunity has arrived to join one of the fastest growing education businesses in the North. With a growing customer base of over 1200 schools in England and a passion for providing useful systems that enhance daily operational practices, Every have recently made a significant investment to enhance the customer service team.

The main focus of the role will be to provide customers with an outstanding level of service via on-line training, helpdesk support and when required face to face training and asset auditing services.

Key Responsibilities for the role are:

  • Ensuring clients get maximum benefits from the systems that they have purchased by delivering on-line training and support.
  • Recording all activities via our CRM and tracking system
  • Talking clients through a series of actions over the telephone to resolve any issues they may be having.
  • Troubleshooting system and diagnosing faults
  • Supporting the roll-out of new applications
  • Responding within agreed time limits as per company SLA (Service Level Agreement)
  • Working continuously on a task until completion (or referral to other internal departments, if appropriate)
  • Prioritising and managing many open cases at one time
  • Establishing and maintaining a good working relationship with clients and other professionals internally and externally
  • Assisting with testing and evaluating new technology as required
  • Assisting with on-site asset auditing as required
  • Ensure any referrals are passed on to the Key Accounts team
  • Performing any other duties which may be requested and for which they are experienced or trained to carry out

Requirements and prospects

Personal qualities

  • Build strong and positive relationships with other colleagues and teams.
  • Have a desire to learn and progress by sharing knowledge, experience and best practise across teams and work collaboratively at all times.
  • Excellent standard of written English
  • Ability to juggle multiple tasks and work under pressurised, tight deadlines.
  • Excellent IT skills

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths),

Future prospects

  • Grow into a Service Engineer
  • Develop your technical skills and become more involved in the IT side of the business
  • Potential to move into more senior / managerial roles.
  • Be a part of a growing innovative company
  • Gain a respected profession transferable across many areas

Benefits on completion of apprenticeship:

  • Permanent employment
  • Company Car/Allowance
  • Bonuses
  • On-going development and career prospects

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

With a growing customer base of over 1200 schools in England and a passion for providing useful systems that enhance daily operational practices, Every have recently made a significant investment to enhance the customer service team.

Employer

SANDGATE SYSTEMS LIMITED

Address

Wellington Street

Leeds

LS1 4LT

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional 
  • Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 
Estio training also offer the following optional units: 
  • Microsoft MTA  - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+ 
  • CompTIA Security+ 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson

Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Before you apply

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Closing date: 07 Jul 2017