IT Support Apprentice J & C Joel Ltd

Reporting to the Head of IT, this role requires the ideal candidate to provide day-to-day IT support to the business, including logging of calls and provide 1st line technical support.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 hours, Shift TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months

  • Possible start date

    12 Oct 2017

  • Date posted

    05 Jul 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Level 3 Estio IT Apprenticeships
West Yorkshire

£7,000 - £9,000

Please contact or call 01422 898888


Reporting to the Head of IT, this role requires the ideal candidate to provide day-to-day IT support to the business, including logging of calls and provide 1st line technical support. The ideal candidate will be able to work under pressure, have excellent verbal communication skills. The candidate must be able to use their own initiative to achieve results.


  • Resolving/escalating all reported IT issues.
  • Responsible for data backups and resolving/escalating where necessary
  • Provide effective and efficient 1st fault resolution
  • Follow up on outstanding calls
  • Liaise with 3rd party suppliers and service providers
  • Maintaining network printers
  • Microsoft AD administration
  • Troubleshooting issues across Microsoft desktop and server estate
  • New user PC builds
  • Network/PABX patching
  • Microsoft updates to be applied across the IT estate on a monthly basis.
  • Supporting end users with the ERP system.
  • Any other ad-hoc duties, as requested by Line Manager.


Requirements and prospects

Desired skills

  • Excellent communication skills, both written and verbal.
  • Ability to prioritise and work to deadlines.
  • Support of 3rd party software
  • Knowledge of TCP/IP methodology, operation and network facilities
  • Configuration of network printers
  • Some familiarity of ITIL principles
  • Good problem solving and troubleshooting skills
  • Excellent technical skills

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths

Future prospects

The role potentially offers long term security and the opportunity to progress into a permanent position.

Things to consider

** Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

J&C Joel manufacture & install stage & theatre curtains worldwide. Our large theatrical drape workshop offers the flexibility to undertake jobs of any size.


J & C Joel Ltd


Corporation Street

Sowerby Bridge


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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
  • CompTIA A+

Estio training also offer the following optional units:

  • MCTS on Windows 7
  • MCTS on MCSA, MS Solutions Associate
  • MCITP on Windows Server 2008
  • CompTIA Network+
  • CompTIA Security+
  • MCSA Windows Server 2012

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Amelia Hudson

Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

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Closing date: 28 Sep 2017