IT Support Apprentice ALAMO BUSINESS SYSTEMS LIMITED

Alamo Business Systems are a highly experienced IT services and support company, located in Pontefract, Yorkshire

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage

    £153.84

  • Working week

    37.5 hours, Shift TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months

  • Possible start date

    10 Oct 2017

  • Date posted

    20 Jun 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000860663

  • Positions

    1 available

Level 3 Estio IT Apprenticeships

IT Support Apprentice
Pontefract, Wakefield
£8,000/annum

Please contact jasmine.sugden @estio.co.uk or call 01422 898 888


Alamo Business Systems are a highly experienced IT services and support company, located in Pontefract, Yorkshire. We provide high quality IT support and proven solutions to the SME and education sector based around the Fujitsu Siemens product portfolio.

DUTIES AND RESPONSIBILITIES:
  • Initially to act a 1st line support help desk technician, raising and allocating problem tickets for clients on any IT related issue using our online systems.
  • Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
  • Escalating tickets internally to other team members as appropriate.
  • Identify and isolate technical issues and initiate action as appropriate.
  • Consult with technical colleagues to resolve complex IT problems and issues.
  • Represent this company in technical forums and projects.
  • Document and deploy technical process and procedures.

As an Apprentice Technician within this company, you will be expected to:

  • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
  • Answer Service Desk calls and respond to client queries online or via email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.

Requirements and prospects

Desired skills

 

  • Communicate with and support colleagues, customers, and suppliers in a professional manner.
  • Demonstrate excellent English oral and written communication skills
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths),

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

Alamo Business Systems are a highly experienced IT services and support company located in Pontefract, Yorkshire. We provide high quality IT support and proven solutions to the SME and education sector based around the Fujitsu Siemens product portfolio.

Employer

ALAMO BUSINESS SYSTEMS LIMITED

Address

Sessions House Yard

Pontefract

WF8 1BN

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
Estio training also offer the following optional units:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

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Closing date: 26 Sep 2017