LEVEL 3 Engineer Customer Service Apprentice

Ethos Group Holdings Limited

Are you interested in Electrical Engineering? If yes, we will train you to repair photocopying and networking issues. Customer Service is at the heart of our business and you gain valuable work experience and qualifications in Customer Service.

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Closing date: 08 Aug 2017

Apprenticeship summary

Weekly wage


Working week

Mon to Fri, 9am to 5pm, 35 hours per week

Total hours per week: 35.00

Apprenticeship duration

12 Months

Possible start date

21 Aug 2017

Date posted

08 Jun 2016

Apprenticeship level

Advanced Level Apprenticeship

Reference number



1 available

  • To respond to calls placed for faults on digital document equipment
  • To fault find and repair digital document equipment
  • To repair all digital document equipment in the most cost effective manner
  • To carry out preventative maintenance calls at customers sites as directed by the Service Control Centre
  • To feedback all information as required to the Service Control Centre
  • Any other reasonable duties as requested by the Area Team Leader or Service Control Centre

Requirements and prospects

Desired skills

  • Excellent communication skills and telephone manner
  • Excellent IT skills
  • Ability to use initiative
  • Good organisational skills and attention to detail

Personal qualities

  • Punctual and reliable
  • Organised and efficient
  • Creative thinker
  • Self Motivated

Qualifications required

No formal qualifications required but assessment will be carried out at interview to determine whether this programme is suitable. Previous work experience is required as this will be a supervisory role.

Future prospects

The successful candidate can go on to further training or an apprenticeship at Level 4, or into employment.

Things to consider

If you do not have good grades or work experience First Rung will offer you alternative training.

About the employer

We offer our customers a wide range of solutions across voice, documents and data. Everything we do is designed to help businesses productivity, remove risk and save them money.


Ethos Group Holdings Limited


72 Leadenhall Market



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Training provider

  • In House Training on repairing equipment and networking issues
  • L3 Customer Service Diploma
  • Functional Skills Level 2 in English and maths.

For more information on Apprenticeships at First Rung please watch the video link below:

Apprentice Nadia Khatun talks about why she loves her job

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by FIRST RUNG


Beverley Woodhouse

Other information

This role is be recruited for by First Rung on behalf of Ethos Holdings Group.


Ethos WILL NOT answer any questions regarding this vacancy or the Apprenticeships. For any and all enquiries, please contact the First Rung Recruitment Team on 01923 803508
The National Minimum Wage (NMW) rate for apprentices is £3.30 per hour from the 1st October 2015. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training

Before you apply

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Closing date: 08 Aug 2017