IT Support Technician Missguided Ltd

You will have the opportunity to work for this Manchester based ladies wear e-tailer. Missguided is one of the fastest growing companies in the UK selling online ladies fashion.

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Closing date: 15 Aug 2017

Apprenticeship summary

  • Weekly wage

    £259.61

  • Working week

    37.5 hours, Shift TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Aug 2017

  • Date posted

    25 Apr 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000825719

  • Positions

    1 available

Level 3 Estio IT Apprenticeships

IT Support Technician
Trafford, Manchester
£ 13,500 per annum

Please contact faye.brown@estio.co.uk or call 01422 898 888

You will have the opportunity to work for this Manchester based ladies wear
e-tailer. Missguided is one of the fastest growing companies in the UK selling online ladies
fashion.

We are looking for a candidate to work with our current team to help Missguided develop
and expand further, someone who can bring new ideas and experiences. The successful
candidate will need to work under pressure in a fast paced environment.

Main responsibilities / Duties
  • Day-to-day IT service delivery which includes resolving IT issues logged via call or through the service desk system
  • Setting up and configuring new laptops and desktops
  • Creating purchase orders for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Working within an ITIL environment to manage service requests, incidents and problems.
  • Working towards SLA’s set by the business

Requirements and prospects

Desired skills

  • Troubleshooting basic hardware and software issues.
  • Active Directory administration. Creating and maintaining user accounts and access.
  • Office 365 administration
  • Microsoft Office 2013
  • Windows 7 & 8 / Mac OSX
  • Windows Server 2008 R2 / 2012 R2 & roles including DNS & DHCP
  • Hyper-V 2008 / 2012
  • Cabling and patching

Personal qualities

  • Excellent verbal and written communication skills.
  • Able to demonstrate a strong commitment to customer satisfaction
  • Excellent team player with an ability to communicate to all levels of the business
  • Self-motivated with excellent time management skills
  • Ability to prioritise support issues
  • Pro-active attitude, shows initiative and is not afraid to assume/grab ownership where they believe it is required even if the issue is not necessarily within their own remit in order to ensure commitments are met.

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

Missguided is one of the fastest growing companies in the UK selling online ladies fashion.

Employer

Missguided Ltd

Address

75 Trafford Wharf Road

Trafford Park

Manchester

M17 1ES

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Training provider

The IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive Seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
Estio training also offer the following optional units:
  • Microsoft MTA - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Amelia Hudson


Other information

We are looking for a candidate to work with our current team to help Missguided develop
and expand further, someone who can bring new ideas and experiences. The successful
candidate will need to work under pressure in a fast paced environment.

The current National Minimum Wage (NMW) for Apprentices is £3.30 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

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Closing date: 15 Aug 2017