Software Support Apprentice

Interlink Software Services Limited

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. Working in a junior role you will be fully trained in all aspects of software support, configuration and quality control.

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Closing date: 11 Jul 2017

Apprenticeship summary

Weekly wage

£144.23

Working week

37.5 Hours, Shifts TBC

Total hours per week: 37.50

Apprenticeship duration

12 Months

Possible start date

25 Jul 2017

Date posted

13 Jan 2016

Apprenticeship level

Advanced Level Apprenticeship

Reference number

VAC000765802

Positions

1 available

Estio Training has an exciting new opportunity for a Software Support Apprentice with Interlink Software based in Handforth, Cheshire.

Interlink Software offer a range of highly scalable and dynamic IT Management Solutions and are the provider of choice for some of the largest organisations around the globe such as British Airways and HSBC. With a strong customer focus we build our software using a customer driven development methodology.

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. Working in a junior role you will be fully trained in all aspects of software support, configuration and quality control. The successful candidate will join the technical support and customer relations team working with an international customer base.

DUTIES AND RESPONSIBILITIES:

  • First line support (logging calls, troubleshooting / diagnosis, and resolution or escalation).
  • PC assembly and imaging.
  • PC maintenance
  • General network support and basic troubleshooting (e.g. patching, replacing switches, etc).
  • Liaising with other team members to ensure that potential issues are raised and dealt with in a timely manner.
  • Handle technical enquiries from customers via phone and email

Requirements and prospects

Desired skills

  • Ability to work in a challenging environment, where multiple demands on your time may arrive simultaneously.
  • Ability to assess issues through discussion and appropriately prioritise tasks.
  • Ability to work well in a team environment on both shared and solo assignments.
  • Familiarity with Windows Operating Systems
  • Familiarity with MS/Office Applications: Word, Excel etc.
  • Familiarity with Linux Operating Systems ( Desirable )
  • A strong passion for IT
Desirable:
  • Remote administration tools for Windows / Linux / AD / VMware / Hyper-V.
  • Windows XP / Windows Vista / Windows 7.

Qualifications required

  • Minimum 5 GCSE’s Grade C+ (including Maths)
  • Computing related college qualification (if appropriate)
  • A-Levels (Computing, Maths, Business Studies - if appropriate)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

Interlink Software offer a range of highly scalable and dynamic IT Management Solutions and are the provider of choice for some of the largest organisations around the globe such as British Airways and HSBC. With a strong customer focus we build our software using a customer driven development methodology.

Employer

Interlink Software Services Limited

Address

Lower Meadow Road

Brooke Park

Handforth

Wilmslow

SK9 3LP

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
Estio training also offer the following optional units:
  • Microsoft MTA - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Abigail Short

Other information

The current National Minimum Wage (NMW) rate for apprentices is £3.30 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

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Closing date: 11 Jul 2017