Receptionist and Customer Service Apprenticeship Big Creative Training Ltd

Are you motivated and friendly? Enjoy talking to people? Then this is the role for you! Big Creative Education are seeking an apprentice to work front of house and support reception.

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Closing date: 17 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon to Fri, 9am to 5pm, 35 hours per week

    Total hours per week: 35.00

  • Apprenticeship duration

    12 Months

  • Possible start date

    23 Oct 2017

  • Date posted

    07 Dec 2015

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The candidate will be the first point of call for all visitors, students and staff.This apprenticeship position will involve:

  • Meeting and greeting guests
  • Keeping the reception area tidy
  • Answering and forwarding calls
  • Screening phone calls and relaying information to the appropriate departments
  • Sorting and distributing post

Requirements and prospects

Desired skills

  • Great telephone manner
  • Excellent communication skills
  • An approachable manner with a helpful disposition

Personal qualities

  • Excellent time management
  • An interest in the Education or Creative Industry desirable
  • Highly motivated and keen to learn

Qualifications required

  • To be able to achieve Level 1 Maths, English and ICT or equivalent (this will be assessed at interview)

Future prospects

  • If the applicant in successful they can go on to a Level 3 Apprenticeship or into further training or employment.

Things to consider

  • If you do not have the relevant qualifications, First Rung can support you with this.

About the employer

BCE training is a well-established and expanding training provider with a long track record of delivering positive outcomes for learners. Our mission is to improve the lives of young people through high quality training and creative industry experiences. We have over 300 young people going through our vocational programmes per year.


Big Creative Training Ltd


Silver Birch House

Uplands Business Park

Blackhorse Lane


E17 5SD

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Training provider

  • Level 2 Customer Services
  • Functional Skills in Maths, English and ICT at Level 2

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by FIRST RUNG


Beverley Woodhouse

Other information

The National Minimum Wage (NMW) rate for apprentices is £3.30 per hour from the 1st October 2015. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training

Before you apply

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Closing date: 17 Oct 2017