IT Support Apprentice Clear Law Llp

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. You will be responsible for ensuring all users are able to carry out their day to day duties without hindrance by the firm’s IT systems.

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Closing date: 31 Jul 2017

Apprenticeship summary

  • Weekly wage

    £144.23

  • Working week

    37.5 Hours, Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 Months

  • Possible start date

    14 Aug 2017

  • Date posted

    23 Feb 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC000748067

  • Positions

    1 available

Level 3 Estio IT Apprenticeships
IT Support Apprentice
Manchester
£7,500/annum


Please contact alexc@estio.co.uk or call 01422 898 888

Estio Training has an exciting new opportunity for an IT Support Apprentice with Clear Law Solicitors based in Manchester.

Clear Law Solicitors are a forward thinking, family owned business who have gained a reputation for providing specialist legal advice to clients across the UK, delivered with personal service.

An opportunity has arisen for an ambitious, motivated apprentice to join a support organisation. You will be responsible for ensuring all users are able to carry out their day to day duties without hindrance by the firm’s IT systems. You will be responsible for screening newly raised IT support calls on the support system and applying the Core Principals in order to deliver satisfactory solutions. You will aim to resolve as many support calls as possible and escalate calls that cannot be resolved to the next line of support. On resolution of a call you will ensure the user is satisfied with the solution and flag any additional remedial action required to the next line of support.

DUTIES AND RESPONSIBILITIES:
  • First line support (logging calls, troubleshooting / diagnosis, and resolution or escalation).
  • PC assembly and imaging.
  • PC maintenance
  • General network support and basic troubleshooting (e.g. patching, replacing switches, etc).
  • Liaising with other team members to ensure that potential issues are raised and dealt with in a timely manner.
  • Handle technical enquiries from customers via phone and email

Requirements and prospects

Desired skills

  • Remote administration tools for Windows / Linux / AD / VMware / Hyper-V.
  • Windows XP / Windows Vista / Windows 7.

Personal qualities

  • Ability to work in a challenging environment, where multiple demands on your time may arrive simultaneously.
  • Ability to assess issues through discussion and appropriately prioritise tasks.
  • Ability to work well in a team environment on both shared and solo assignments.
  • Familiarity with Windows Operating Systems
  • Familiarity with MS/Office Applications: Word, Excel etc.
  • Familiarity with Linux Operating Systems ( Desirable )
  • A strong passion for IT

Qualifications required

  • Minimum 5 GCSE’s Grade C+ (including Maths)
  • Computing related college qualification (if appropriate)
  • A-Levels (Computing, Maths, Business Studies - if appropriate)

Future prospects

The role can offer long term security and the opportunity to progress into a permanent position.

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.**

About the employer

Clear Law Solicitors are a forward thinking, family owned business who have gained a reputation for providing specialist legal advice to clients across the UK, delivered with personal service.

Employer

Clear Law Llp

Address

Talbot Road

Old Trafford

Manchester

M16 0GS

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional
  • Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • Functional skills, Maths L2, English L2 and ICT L2
  • PLTS and ERR
Estio training also offer the following optional units:
  • Microsoft MTA - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Abigail Short


Other information

The current National Minimum Wage (NMW) for Apprentices is £3.30 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

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Closing date: 31 Jul 2017