Receptionist Apprenticeship West Lea Special School

An excellent opportunity to work in a reception in a school, dealing with all callers, both on the telephone and in person, promptly and courteously and maintaining the link with West Lea main site.

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon to Fri, 9am to 5pm, 35 hours per week

    Total hours per week: 35.00

  • Apprenticeship duration

    12 Months

  • Possible start date

    30 Oct 2017

  • Date posted

    25 Nov 2015

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • To answer all incoming calls, both internal and external, redirecting/taking messages as necessary and acting on instructions received.  To relay messages to staff and students.
  • To receive all visitors and ensure they sign in and out in accordance with the school’s procedures.
  • To deal with general day to day queries from staff, students and parents.
  • To accept mobile phones and other pupils’ belongings for safekeeping as applicable.
  • To word-process school documentation as requested.  
  • To liaise with parents about outstanding lunch money.
  • To issue Free School Meals passes and keep an up to date record.
  • To record and post all outgoing mail, purchasing new stocks of stamps when required.  To receive and distribute all incoming mail.
  • To assist with the organisation of school trips, including booking coaches and venues.
  • To assist with the maintenance of the attendance/absence register on computer.
  • To maintain records of all student roll changes of details e.g. addresses, telephone numbers.
  • To assist with ordering, maintaining stock of, and keeping records of post and deliveries.
  • To undertake photocopying, filing and general office duties

Requirements and prospects

Desired skills

  • Excellent Communication Skills
  • Time Management
  • Willingness to Learn

Personal qualities

  • Good Work Ethic
  • Work well on own and also as part of a team
  • Patience
  • Reliable
  • Friendly and Approachable

Qualifications required

To be able to achieve Level 1 Maths, English and ICT . Have at least 4 weeks of work experience in a Customer Service environment.

Future prospects

If the applicant in successful they can go on to a Level 3 Apprenticeship or into further training or employment.

Things to consider

If you do not have work experience or good grades in English, Maths and ICT First Rung can support you with this.

About the employer

West Lea School is a Specialist Sports College. Warm, welcoming and genuinely caring, we provide ‘Learning for Life’ for pupils aged 4 – 19 with special educational needs.


West Lea Special School


Haselbury Road


N9 9TU

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Training provider

  • Level 2 in Business and Administration
  • Level 1 and 2 in Maths, English and ICT


Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by FIRST RUNG


Beverley Woodhouse

Other information

From October 1st 2015 the National Minimum Wage (NMW) for Apprentices is £3.30 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

Before you apply

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Closing date: 24 Oct 2017