Human Resources Business Administration Apprentice
RNN Group
Worksop (S81 7HP)
Closes on Monday 5 January 2026
Posted on 28 November 2025
Contents
Summary
In this role you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills and professional standards, within business administration/customer service as well as Human Resources, staff recruitment and compliance.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Extensive benefits package including perks at work
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday, 8.30am- 5.00pm.
Friday, 8.30am - 4.30pm.
37 hours a week
- Start date
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Monday 2 February 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties
- You will perform in a professional, accurate and timely manner, a range of administrative duties including; filing, photocopying, word processing, the distribution of incoming and outgoing mail, data entry, diary management and room bookings.
- Supporting members of the HR department with general administration activities.
- Providing exceptional customer service to all internal and external stakeholders in-person, or written via email or other formats.
- Ensuring systems and databases are updated and well-maintained on a regular basis.
- To deal effectively with telephone and face to face enquiries, directing the customer to the right contact. In addition, you will be responsible for managing the general staff development and HR email accounts ensuring correspondence is dealt with timely and appropriately.
- Carrying out key duties in the absence of other members of the department as and when required.
Role Objectives:
- Welcoming visitors both internal and external to the department
- Taking minutes of meetings accurately, producing written copies and sharing these with attendees in a timely manner.
- Booking meetings including arranging a convenient time for required attendees, booking rooms and other equipment as and when needed.
- Supporting the HR recruitment team with general processes, such as obtaining references for new workers, downloading applications to prepare for shortlisting, preparing interview packs for hiring managers, file administration as well as supporting with recruitment events/activities.
- Preparing and sending off references for current/ex-employees
- Collecting and retrieving the post and distributing this to the relevant persons on a daily basis.
- Logging information onto the HR System accurately and timely which may include absence details, qualifications, general personal data and compliance information.
- Updating key information in the HR System accurately and timely which may include changes in personal data i.e., name changes, leave of absence etc.
- Ensuring that the stationery supplies are sufficient and replenished when needed.
- Support the HR Assistant and the Recruitment Assistant with responding to queries either in-person, via the telephone or email.
- Carry out duties as a First Aider as and when required.
- To work in accordance with the Data Protection Act to maintain confidentiality of all information held by HR.
- To ensure promotion of inclusive practices that address the requirement of diversity and equality fully.
- To ensure a professional image of the organisation is promoted at all times.
Where you'll work
North Notts College
Carlton Road
Worksop
S81 7HP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administration Apprenticeship qualification.
On the job support from experienced professionals within HR and internal recruitment.
More training information
· Access to over 70 e-learning courses ranging from Health & Safety to Disability and Inclusion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Non judgemental
- Be reliable and punctual
- flexible
Other requirements
Must be able to work in a busy environment, working to a number of critical deadlines each day. Understanding, and able to maintain, confidentiality (GDPR). Able to prioritise and work on different processes, based on demand. Passing a DBS check prior to starting.
About this employer
RNN Group is an education and training provider, meeting the needs of thousands of employers, adults and school leavers every year and contributing at the heart of our communities.
The RNN Group includes five campuses of career-focused further and higher education in South Yorkshire and North Nottinghamshire which includes; Rotherham College, North Notts College, Dearne Valley College, University Centre Rotherham, alongside our partner organisation the National Fluid Power Centre.
We educate school leavers, undergraduates, employees and those re-joining the workforce, with a focus on ensuring learners leave equipped with the necessary skills to join or re-join the workforce.
We work in partnership with schools, employers and local organisations to continually ensure we are leading and delivering on innovation and skills in our communities.
In total, we employ or engage over 800 staff to educate and train over 11,000 people each year, including over 1,000 apprentices.
We work at the centre of our local communities, contributing to civic life and economic renewal. Through events, volunteering and charitable efforts, we reach out to individuals and groups.
From our heartlands in the Sheffield City Region and the East Midlands, we help companies succeed and individuals learn their way to career security and personal and professional fulfilment and happiness.
http://www.rnngroup.ac.uk (opens in new tab)
Company benefits
Financial wellbeing, health and wellbeing including access to over 60 MHFAs, generous pension and holiday entitlement and cycle to work scheme.
After this apprenticeship
Progression into other admin-based positions within the Group. As an employer of over 800 employees, across 3 college sites and a university centre there are plenty of roles to choose from.
Ask a question
The contact for this apprenticeship is:
RNN GROUP
The reference code for this apprenticeship is VAC2000002935.
Apply now
Closes on Monday 5 January 2026
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