SCCU Complaints Manager - Operational Delivery apprenticeship

DEPARTMENT FOR EDUCATION

Coventry, Darlington, England, Sheffield

Closes in 14 days (Thursday 2 October 2025)

Posted on 17 September 2025

Print

Contents

Summary

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Wage

£31,479 a year

Check minimum wage rates (opens in new tab)

Training course
Public service operational delivery officer (level 3)
Hours
Click apply to see full details of the working week for this apprenticeship.

37 hours a week

Start date

Saturday 1 November 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Cheylesmore House, Quinton Road, Coventry, CV1 2WT
  • Bishopsgate House, Feethams, Darlington, DL1 5QE
  • Manchester, North West, England, M1 2WD
  • 125 Norfolk Street, Sheffield, S1 2FJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

To be confirmed

Training course

Public service operational delivery officer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Delivering services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do
  • Working together: Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results
  • Gathering and managing information: Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations
  • Negotiation and influencing: Using tact and diplomacy to negotiate with individuals or businesses to ensure they comply with the rules, and reaching solutions that suit all parties and are right for the business
  • Problem solving and decision making: Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times
  • Tools and Equipment: Using IT systems to manage, share and store information. This includes using office equipment appropriately and reporting poor performance of services you use to do your job
  • Professionalism, self management and awareness: Taking responsibility for your own actions. This includes being self-motivated, and planning work to make sure that tasks are completed and deadlines met
  • Communciation Effectively: Understanding the importance of effective communication in the workplace and communicating effectively in different situations and communicating the best way to meet the needs of different audiences. This includes questioning and listening when carrying out interviews or investigations, and communicating in a clear and concise way using letters, e-mails or social media, over the phone or face-to-face.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Initiative
  • Positive approach to change

About this employer

You can see full details of this apprenticeship on Civil Service Jobs.

https://www.gov.uk/government/organisations/department-for-education (opens in new tab)

After this apprenticeship

You can see full details of this apprenticeship on Civil Service Jobs.

Ask a question

The contact for this apprenticeship is:

To be confirmed

The reference code for this apprenticeship is VAC1000342621.

Apply now

Closes in 14 days (Thursday 2 October 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.