Mortgage Administration Apprentice

FRIENDS CAPITAL LTD

SOUTH YORKSHIRE (S3 7WL)

Closes in 14 days (Friday 1 August 2025 at 11:59pm)

Posted on 17 July 2025

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Summary

Are you looking for a career in the financial services sector? Do you want to develop your skills, gain practical experience and complete a professional qualification, whilst earning a wage? We are looking for a Mortgage Administrator Apprentice who can act as the first point of contact for our clients and deliver exceptional customer service.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

The salary will increase to £19,500 dependent upon age (18-20)

Training course
Financial services administrator (level 3)
Hours
Monday to Thursday 9.00 am to 5.30 pm Friday 9.00 am to 3.00 pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your role, you will be:

  • Speaking to clients to collect relevant information and adding it to the relationship management database
  • Checking all client records are complete, correct and up to date
  • Dealing with client queries and providing basic product information
  • Submitting client information to the mortgage lender
  • Managing the mortgage advisers’ diaries and supporting them to process mortgage applications
  • Liaising with lenders, solicitors and estate agents to proceed the mortgage applications along to completion. 
  • Answering the phone and fielding client and lender messages 

Where you'll work

BEEHIVE WORKS
MILTON STREET
SHEFFIELD
SOUTH YORKSHIRE
S3 7WL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WORKPAYS LIMITED

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Training schedule

  • Your apprenticeship will be delivered at your place of work
  • You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues

More training information

  • Workpays is an award-winning training provider that specialises in financial services apprenticeships
  • We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential
  • Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by individual coaching sessions, and recommended off-the-job training

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/Equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Trustworthy
  • Reliable

Other requirements

All roles are subject to DBS and financial checks. Any offer made will be conditional until checks are completed.

About this employer

Friends Capital are independent mortgage specialists. We cover the whole of the UK and offer advice to clients in purchasing, bridging and remortgaging properties; whether that be for a first-time buyer, home mover, landlord or property developer. We also advise on, and arrange, insurance policies for clients, such as life insurance, income protection, critical illness cover and home insurance.

http://friendscapital.co.uk (opens in new tab)

Company benefits

In return for your hard work, you will receive 30 days annual leave, including bank holidays, a company pension, clearly defined progression pathways and the opportunity to study for nationally recognised vocational qualifications.

After this apprenticeship

  • After this apprenticeship, you will be able to progress to more senior roles within the organisation

Ask a question

The contact for this apprenticeship is:

WORKPAYS LIMITED

Zoe White

Zoe.White@friendscapital.co.uk

The reference code for this apprenticeship is VAC1000332040.

Apply now

Closes in 14 days (Friday 1 August 2025 at 11:59pm)

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