Sports Facility Apprentice
Barnsley College
Barnsley (S75 1BP)
Closes in 13 days (Monday 28 July 2025 at 11:59pm)
Posted on 14 July 2025
Contents
Summary
Working at Barnsley Colleges' Honeywell campus, you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2. Potential to become a Gym Instructor/Personal Trainer. Potential to become a Variable Hours Supervisor/Full-time
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working hours to be discussed but can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm
Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.
37 hours a week
- Start date
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Saturday 9 August 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main duties
• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
• Understand and follow internal policies and procedures, including any complaint processes and digital media policies
• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
• Understand and uphold appropriate legislation and regulatory requirements
• Use systems, equipment and technology to meet the needs of the customers
• Monitor customer service levels.
• Establish facts that enable the creation of a customer-focused experience and an appropriate response
• Build trust with a customer
• Understand the products or services that are available from the organisation and keep up-to-date
• Use appropriate communication methods, depending on the task and environment
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
• Demonstrate patience and calmness
• Understand the customer’s point of view
• Use appropriate signposting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery
• Take ownership of keeping service knowledge and skills up-to-date
• Consider personal goals and propose development opportunities
• Act on and seek feedback to develop or maintain personal service skills and knowledge
• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
• Treat customers as individuals to provide a personalised customer service experience
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
• Delivering a range of fitness classes to gym members and the local community
• Taking on gym Inductions
Where you'll work
Honeywell Lane
Barnsley
S75 1BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BARNSLEY COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Working at Barnsley Colleges Honeywell campus you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2.
Delivery to be completed on site and off the job training either at Barnsley College or your place of work.
Working hours to be discussed can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm.
Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Physical fitness
About this company
A friendly gym with state of the art equipment, spacious workout facilities, a bar and lounge and bookable events spaces.
Company benefits
Free Gym Membership, Cycle to work scheme, Unidays, Pension
After this apprenticeship
Potential to become a Personal Trainer for Sports Village.
Potential to become a Variable Hours Supervisor/Full-Time.
Ask a question
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Eleasha Smith
e.smith2@barnsley.ac.uk
01226 216166
The reference code for this apprenticeship is VAC1000331440.
Apply now
Closes in 13 days (Monday 28 July 2025 at 11:59pm)
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