Information Systems Apprentice Automation
Sheffield City Council
South Yorkshire (S1 2HH)
Closes in 24 days (Sunday 29 June 2025)
Posted on 30 May 2025
Contents
Summary
Sheffield City Councils ICT & Digital Innovation Service is offering an amazing Apprenticeship opportunity to launch your career in ICT, with an Sept 2025 start. The Automation team works closely with other teams within Digital Access that develop the Councils websites, telephone systems, and customer relationship management system.
- Wage
-
£19,180.80 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday
37 Hours a week
Shifts to be confirmed
37 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensure you adhere to and undertake all the requirements of your individual training plan
- Follow guidance and instruction as directed by your Manager/Mentor at all times
- Ensure all relevant College documentation is processed, and systems are completed in a timely manner
- Attend and actively contribute to all progression reviews and submit the required evidence to your training provider/college or assessor in a timely manner in accordance with individual training plan
- Actively contribute to all reviews/ progress and any other meetings
- Undertake all duties, tasks, assessments, assignments or other work required to achieve your relevant qualification, ensuring good college attendance and punctuality at all times
- Undertake Functional skills in maths and English, if required, to the appropriate level to achieve the relevant Apprenticeship
- Act in a professional manner at all times, to maintain and enhance the reputation of SCC
- To undertake all duties and responsibilities in line with current Council Policies and Procedures, including those relating to health and safety; equalities, diversity and inclusion; safeguarding procedures; financial instructions: procurement and commissioning
- To undertake any other duties in agreement with the post holder and the manager
- Significant changes affecting the role and responsibilities of the post or the job description would be managed through an agreed process in consultation with the Trade Unions
Where you'll work
Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SHEFFIELD CITY COUNCIL
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- You will be working towards a Level 3 Information Technology Systems
- Training will be once a week
- Training centre is located at CDC training, Cricket Inn Road, Sheffield, S2 1TR
Requirements
Desirable qualifications
GCSE in:
Maths & English (grade 4/C Equivalent or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees
https://www.sheffield.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Opportunity to move into a full time role upon completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
SHEFFIELD CITY COUNCIL
SCCApprenticeships@sheffield.gov.uk
The reference code for this apprenticeship is VAC1000323412.
Apply now
Closes in 24 days (Sunday 29 June 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.