Human Resources Apprentice

Summary

The Human Resources Apprentice will contribute to the delivery of an effective and efficient HR systems & administration support service to the SYFR People Services Function while undertaking learning and development towards successful completion of the HR Support Level 3 Apprentice Standard (including CIPD Level 3 Diploma in HR Practice).

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

The current government rate for apprenticeships is £7.55 per hour in their first year. Rising to minimum wage for their age after year 1: • £12.21 (aged 21 and over) • £10 (aged 18 to 20)

Training course

HR support (level 3)

Hours

Monday - Friday, between the hours of 8.00am and 6.00pm.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

MAIN RESPONSIBILITIES:

To provide support to the People Services Function in an assistant capacity in relation to areas such as recruitment and selection, employee relations, learning and development and culture and engagement. This will include a specific focus on activity relating to recruitment and selection.
Provide administrative support, including the operation of all office and administrative systems in accordance with SYFR’s People procedures, such as processing incoming/outgoing post and answering telephone calls.
Carry out filing, photocopying, scanning, faxing, binding, materials collation and any other basic administration duties to support the work of the People Services Function.
Carry out typing and word processing activity.
Undertake the logging, raising and monitoring of purchase orders and other order requirements of the People Services Function using relevant systems.
Administer HR records, filing systems and reference materials. Operate all office systems as appropriate, including the input and retrieval of information, the collation of statistics and the interrogation of data and records. The post holder may be required to provide basic reports and information.
Accurately, effectively and efficiently maintain spreadsheets, databases and other electronic documents in accordance with functional and organisational procedures, guidelines and expectations.
Organise and minute meetings (as required) in the appropriate set format and with a high attention to detail and accuracy.
Support the organising of conferences and other events including participation in People Services run events such as the running of examination and assessment centres.
Provide cover for other People Services administration staff as required.
Have responsibility for the ordering, maintenance and monitoring of stationary and other materials used within the function.
Comply at all times with the SYFR Employee Code of Conduct and the Core Code of Ethics for Fire and Rescue Services in addition to adopting a conscientious approach to timekeeping and attendance.
Practice and promote SYFR’s Equality, Diversity & Inclusion and Health & Safety Policies and to conduct oneself in a professional manner that is consistent with SYFR’s core behaviours and values at all times.
Fully participate in SYFR’s Personal Review process according to the responsibilities of the role.
Successfully complete any training and development required for the role. This will include proactive attendance at all education events, tutor sessions and assessments as required to successfully meet the requirements of the HR Support Level 3 Apprentice Standard (and any Functional Skills or GCSEs as required).
Be responsible for the accurate and appropriate processing of any and all data, ensuring compliance with the General Data Protection Regulation and internal associated organisational policies and procedures around data protection.
Carry out other such duties within the department as from time to time may be required, which are commensurate with the apprentice role.

Where you'll work

Eyre Street
Sheffield
South Yorkshire
S1 3FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Venue: The Sheffield College, City Campus, Granville Road, Sheffield, S2 2RL.

Attendance: 1 day per week.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A* - C/9-4/or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental

Other requirements

Willingness to travel to and between the base locations for the role (via own or public transport).

About this company

South Yorkshire Fire & Rescue is the statutory Fire and Rescue Service for the area of South Yorkshire. We serve a population of approximately 1.29 million people. Our mission is to keep the people of South Yorkshire safe. This includes our deployment of hundreds of firefighters, covering 22 fire stations, using dozens of specialist vehicles supported by dedicated support staff employees and resources.

https://www.syfire.gov.uk/ (opens in new tab)

After this apprenticeship

To be discussed/agreed as appropriate.

Ask a question

The contact for this apprenticeship is: