Apprentice Tenancy Support Worker

Summary

An exciting opportunity has arisen to work with the Support and Accommodation Team as a Tenancy Support Worker studying at Level 3. This work will involve you working with vulnerable single adults and families in their temporary accommodation and therefore you will need to have a Enhanced DBS check with Children and Adults Barred List.

Wage

£19,180.80 a year

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first year pay £10.80

Training course

Housing and property management (level 3)

Hours

Monday - Friday 37 Hours a week

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Work within the policies and procedures laid down by Sheffield City Council Housing Services,Social Services and Education Services

To work in partnership with the team and other partner agencies to ensure effective delivery of the service to the benefit of the family and the community.

To undertake comprehensive assessments of all family members, identify the training and support needs of service users and to develop detailed support plans and contracts to achieve the aims of the Service.

To be responsible for a caseload of an identified client group as allocated by a line manager or supervisor, whilst ensuring cover for the service in general
To motivate service users to take part in the Service and to work constructively to change their behaviour

To participate in case reviews and conferences as necessary, and ensure that all methods of working contribute to the successful outcome of the support plan. Where necessary to organise and take the lead role in a variety of multi-agency case meetings.

To evaluate risk of harm and failure to protect children and report any concerns to appropriate persons or agencies.

To ensure that service users understand their responsibilities as tenants including to their accommodation, furnishings or equipment, their landlord and their neighbours

Where you'll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

You will be working towards a level 3 Housing and property management standard

Training will be once a week

Training centre is located at CDC training, cricket inn road, sheffield, S2 1TR

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C equivalent or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to move into a full time role upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

SCCApprenticeships@sheffield.gov.uk

The reference code for this apprenticeship is VAC1000321727.

Apply now

Closes in 16 days (Sunday 8 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Click on search our job vacancies. Apply via council website.

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