Apprentice Business Support Officer RPIT

Summary

An exciting Apprentice opportunity has arisen to work with our Repairs Policy and Improvement Team as Business Support Officer. This is a two-year apprenticeship where you can expect to be provided with the necessary training, support and time to study towards a recognised qualification.

Wage

£19,180.80 a year

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First year pay is £10.80

Training course

Housing and property management assistant (level 2)

Hours

Monday- Friday 9am- 5pm

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Well-developed communication skills both face to face and over the telephone
High levels of empathy and passion for delivering a high level of customer service over the telephone
Provide a business support service to a team of 52 staff working both in an office environment and remotely across the city
Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council
Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer
You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed
The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel
A positive can-do attitude to bring to the job

Where you'll work

Royds Mill
Windsor Street
Sheffield
S4 7WB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

You will be working towards the Level 2 Housing Standard
Training will be one day a week
Training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR

Requirements

Desirable qualifications

GCSE in:

Maths + English (grade 4/C Equivalent or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to move into a full time position upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

SCCApprenticeships@Sheffield.gov.uk

The reference code for this apprenticeship is VAC1000321723.

Apply now

Closes in 23 days (Sunday 15 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Click on search our job vacancies and apply. Use the application guidance attached to the job to help you with the application form.

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