Apprentice Neighbourhood Support Officer

Summary

An exciting apprentice opportunity has arisen to work with our Housing Voids Service as Neighbourhood Support Officer. If you would like to work in a busy team, specifically in relation to voids (vacant properties), to ensure the smooth and efficient turnaround of empty homes. See more details below.

Wage

£19,180.80 a year

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First year pay is £10.80 per hour.

Training course

Housing and property management assistant (level 2)

Hours

Monday - Friday (times to be confirmed).

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide effective diary management including booking customer appointments, prepare and process the paperwork for pre-quit inspections and property viewings to ensure effective void management for Sheffield City Council properties.
Prepare and produce quality documents using a range of IT applications, preparing information to support the Housing Voids team, and input information gathered in relation to void management.
Deliver effective and reliable customer service, communicate information to customers, respond appropriately and be able to adapt your methods of communication to meet the needs of the customer.
Input, maintain, locate and provide data using computerised and manual systems.
Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for void property utilities.
More roles and duties can be found on the Sheffield City Council website.

Where you'll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

You will be working towards a level 2 housing qualification.
Training will be one day a week.
Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR.

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4/C Equivalent or above.)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to move into a full-time role upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

SCCApprenticeships@Sheffield.gov.uk

The reference code for this apprenticeship is VAC1000321718.

Apply now

Closes in 26 days (Wednesday 18 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

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