Infrastructure Technician (IT) Apprentice

MARCEGAGLIA STAINLESS SHEFFIELD LTD

SHEFFIELD (S9 1TZ)

Closes in 19 days (Saturday 31 May 2025 at 11:59pm)

Posted on 8 May 2025

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Summary

As part of your training, you will be required to support all the different departments and business units across Sheffield. You will gain lots of practical experience, have the opportunity to work with different people and learn how learn how Marcegaglia operates.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

National Living Wage/National Minimum Wage for age.

Training course
Information communications technician (level 3)
Hours
Shift pattern to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be required to:

  • Understand and become competent in using various health, safety, and environmental systems in place, to comply with internal and external requirements
  • Progress knowledge learnt from college studies to advance from simple fault resolution to work on complex systems
  • Use a variety of tools to work on 1st line fault fixes for end users and production systems and progress to more technical project work
  • Learn IT hardware configuration, laptop builds, and mobile device management
  • Learn how to support a wide variety of on-site systems, from desktop operating systems and applications to server and directory management and networking
  • Learn and develop sound IT/engineering principles, requirements gathering, specification, design, build, testing and implementation
  • Develop an understanding of the role and importance of the IT department within the organisation, and its relationship with the business and its processes
  • Contribute to the continuous improvement process within the IT department and the wider organisation
  • Undertake in-house workshops and seminars
  • Use computer systems effectively to record support activities and track the status of projects and equipment as required
  • Work within the IT department as directed to build knowledge and experience of modern information technology techniques, fault diagnosis/resolution, fault analysis and corrective project and development work
  • Any other duties as reasonably requested

Where you'll work

EUROPA LINK
SHEFFIELD
S9 1TZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Day release at Sheffield College City Campus, Granville Road, Sheffield. 

Requirements

Essential qualifications

GCSE in:

English, Maths and Science (grade 9-4/A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this company

Marcegaglia Long Products is a global producer of high quality stainless steel long products. We are known for our ability to offer high quality and reliable products in a wide range of grades, shapes and sizes. Our stainless steel is sustainable material with over 90% recycled content. Products are melted in Europe with energy sources and raw materials that provide our customers a lower than industry average carbon footprint. The Long Products businesses are known for the invention of stainless steel as well as being the first in the world to roll stainless steel wire rod in Fagersta, Sweden. Our offering includes Prodec® bar that stands for highly improved machinable bars. Our long legacy gives a proven track record of our technical expertise that customers benefit when dealing with us.

https://www.sheffield.marcegaglia.com/ (opens in new tab)

Company benefits

• Quarterly bonus • Opportunities for career progression • Westfield Health Healthcare scheme • Pension

After this apprenticeship

Upon successful completion of the apprenticeship, there may be an opportunity for a full-time permanent position. 

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Stewart Parsisson

stewart.parsisson@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000319151.

Apply now

Closes in 19 days (Saturday 31 May 2025 at 11:59pm)

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