Apprentice Business and Customer Service Administrator AUTOMATIC OPENING VENTS UK LIMITED

As an Administrator, you will be responsible for providing comprehensive administrative support to all areas of the business to ensure the smooth operation of our organisation. You will undertake a variety of tasks, handling various correspondence, and maintaining accurate records.

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Closing date: 28 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,064.00

    £6.40 per hour – The rate of pay may be negotiated, this will be dependent upon experience. The rate of pay may increase subject to achievement of all work and apprenticeship targets.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 45 minutes unpaid lunch break, shifts TBC.

    Total hours per week: 36.25

  • Expected duration

    15 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000264064

  • Positions

    1 available

What you will do in your working day

We are an independent company dedicated to providing excellent customer service and technical support for the design, supply and installation of Natural Ventilation and Smoke Ventilation.

As an independent company we strongly believe that our strength is in providing solution.

These are exciting times at AOV Ltd as we are growing and the successful candidate get the opportunity to take on more responsibilities as they progress.  The duties are varied and detailed below:

Administration and Customer Service

  • Handle correspondence, including emails, letters, and memos, ensuring timely and accurate responses.
  • Maintain electronic and physical filing systems, ensuring that all documents are properly organized and easily accessible.
  • Assist in the preparation of reports, presentations, and other documents as required.
  • Perform data entry and maintain accurate records of various administrative activities, such as expenses, invoices, and office supplies inventory.
  • Coordinate with internal colleagues and external stakeholders to facilitate smooth communication and collaboration.
  • Provide general administrative support to the team
  • Maintain confidentiality of sensitive information and exercise discretion when handling confidential matters.
  • Answer the telephone in a polite and professional manner

 

Finance, after training

  • Processing delivery notes and match with stock delivered
  • Check delivery notes with invoices received from suppliers
  • Use SAGE
  • Process Purchase Orders
  • Add invoices to the system
  • Undertake credit control duties
  • Process payments

Marketing

  • Update website
  • Update social media such as LinkedIn, facebook etc
  • Update literature as directed
  • There’s ongoing opportunities within the role; you may use CAD to draw plans, when trained.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all inductions, lessons and work-based training/support sessions.
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

The training you will be getting

Overview of Customer Service Level 2 Apprenticeship Standard

The link below is the Assessment Plan for this course – from page 9 this gives a full breakdown of what you will gather evidence for and be competent in by the end of the apprenticeship.

customer_service_practitionerem.pdf (instituteforapprenticeships.org)

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What to expect at the end of your apprenticeship

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

Progression to other training following successful employment and achievement of apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Excellent attendance, Excellent timekeeping, Microsoft Word and & Excel

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above or equivilent) Essential
BTEC or equivalent ICT (Grade Pass, Merit or Distinction) Desired

Things to consider

Please check time it will take you to travel; there are excellent links via bus. If you would like to discuss this apprenticeship please call Nichola on 07788390025

About the employer

WE ARE AN INDEPENDENT COMPANY DEDICATED TO PROVIDING EXCELLENT CUSTOMER SERVICE AND TECHNICAL SUPPORT FOR THE DESIGN, SUPPLY AND INSTALLATION OF NATURAL AND SMOKE VENTILATION. As an independent company we strongly believe that our strength is in providing solutions. A.O.V UK’s expertise within the industry together with our partnerships with leading manufacturers enable us to deliver the quality and technical expertise of a large organisation but with a personal touch! Our product range includes electric and manual systems for natural ventilation as well as providing solutions for smoke ventilation (AOV’s). A.O.V. UK also have a division which specialises in the supply and installation of Automatic Doors. We have partnerships with leading manufacturers and a network of engineers who install to BS EN 16005 standard. We pride ourselves on listening to our customers and developing close working relationships.

Employer

AUTOMATIC OPENING VENTS UK LIMITED

Address

UNIT 18

BROOKES MILL

ARMITAGE BRIDGE

HD4 7NR

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


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