Sales Administrator Apprentice

VIEWMYAIR LIMITED

SOUTHEND ON SEA, SS3 9QT

Closes in 10 days (Tuesday 30 July at 11:59pm)

Posted on 10 July 2024


Summary

As Sales Administrator you will be responsible for handling and the company’s administrative tasks by ensuring smooth, effective operations. You will be the first point of contact for customer queries regarding products. You will achieve the Customer Service Apprenticeship alongside your daily duties.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am to 5.00pm with 1 hour lunch

37 hours a week

Possible start date

Saturday 3 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer service practitioner L2 Apprenticeship Standard

  • On the job training delivered by the employer
  • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
  • Allocation of an apprenticeship delivery coach who will carry out regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 6 hours off the job training activities
  • Quarterly formal progress review meetings, identifying learning achievements and next steps

Where you’ll work

42 TOWERFIELD ROAD

SHOEBURYNESS

SOUTHEND ON SEA

SS3 9QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths + English (grade Minimum Grade C or 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Work towards set targets

    About this company

    Viewmyair are gas detection specialists with over 20 years’ experience providing support through ongoing maintenance, calibration, as well as installation of gas detection systems.

    http://www.viewmyair.com (opens in new tab)

    After this apprenticeship

    Upon successfully completing the apprenticeship and proving themselves we are looking for a person who wants a fullfilling career with us.

    Ask a question

    The contact for this apprenticeship is:

    SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

    Paul Cotton

    paul.cotton@seetec.co.uk

    The reference code for this apprenticeship is VAC1000264013.

    Apply now

    Closes in 10 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.