Customer Service Apprentice - Hospitality Industry


60b Queens Road Leicester, LE2 1TU

Closes in 18 days (Saturday 10 August at 11:59pm)

Posted on 11 July 2024


Christopher James are looking for an enthusiastic individual to join their team working at their popular Deli in Leicester.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
The working day starts at 9.00am each morning and finishes at 5.00pm - 30 hours minimum to be planned on a rota over the week.

30 hours a week

Possible start date

Sunday 11 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Apprenticeship qualification
  • Support with English and maths if required
  • End Point Assessment
  • Work based learning

Where you’ll work

60b Queens Road Leicester



An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English & maths (grade A*-C or 4-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    The business will ensure that the successful candidate has six hours scheduled during the week to work on their apprenticeship qualification. There will be opportunities for the apprentice to develop further skills by working at our sister establishments, the Verandah (a café/bar) and Babelas (a continental bar), both located opposite Christopher James.

    About this company

    Christoper James is a long-established and well-regarded small delicatessen in the heart of Leicester’s Clarendon Park area. It is popular with students, professionals and the local community, many of whom work at Leicester University. We took over the business about two months ago and it is doing well. We open from 0900 to 1700 Tuesday to Saturday. We sell Italian charcuterie, oils and sauces, premium sandwiches, pastas and cheeses. (opens in new tab)

    After this apprenticeship

    Full time role within the business.

    Ask a question

    The contact for this apprenticeship is:


    Jai Sharda


    The reference code for this apprenticeship is VAC1000263969.

    Apply now

    Closes in 18 days (Saturday 10 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.